--0000000000006b1e890608a1b691 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Timothy, Vashon has reported that Penny Casey payments have been declining and the total owed is currently around $19K. I see that you were working directly with this client's payer and I don't want to ripple the waters. Please advise on how to proceed here and thank you for your time. Best Regards, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Wed, Sep 20, 2023 at 1:50=E2=80=AFPM Timothy Thomas wrot= e: > FYI: Please note this is the report I was looking for, Tim Sr was able to > provide it. This is a better representation for clients. If you don't kno= w > how to generate it, please connect with @Tim Thomas > SR > > Thanks > > On Wed, Sep 20, 2023 at 1:39=E2=80=AFPM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Tim, >> >> Please see attached. >> Please let me know if anything else is needed. >> >> Thanks, >> *Sumira Suthesan* >> Accounts Receivable Specialist >> T: 438-230-3887 ext.1070006 >> www.TheKey.com >> [image: TheKey] >> >> >> On Wed, Sep 20, 2023 at 10:31=E2=80=AFAM Timothy Thomas = wrote: >> >>> Got it, this is a summary of all the transactions, can I also be sent a >>> statement showing the invoices, payments and associated outstanding bal= ance >>> at any given time? This report is really hard to keep track of. >>> >>> On Wed, Sep 20, 2023 at 1:25=E2=80=AFPM Sumira Suthesan >> sumira.suthesan@thekey.com> wrote: >>> >>>> Hi Tim, >>>> >>>> Under the column type, it states if it is an invoice or payment. >>>> Payment is what we charged the client. >>>> >>>> Thanks, >>>> >>>> *Sumira Suthesan* >>>> Accounts Receivable Specialist >>>> T: 438-230-3887 ext.1070006 >>>> www.TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Wed, Sep 20, 2023 at 10:20=E2=80=AFAM Timothy Thomas wrote: >>>> >>>>> Kelly called me this morning. She is under the impression that she is >>>>> being double charged for certain invoices as the amounts are similar = and >>>>> the charges and closer than 1 week apart. She=E2=80=99s looking to re= concile >>>>> everything. The statement is a bit confusing. What are payments and w= hat >>>>> are charges? >>>>> >>>>> On Wed, Sep 20, 2023 at 12:00=E2=80=AFPM John Janiga >>>>> wrote: >>>>> >>>>>> Hello Team, >>>>>> >>>>>> I spoke with Dr. Patrick Casey yesterday and he said he had >>>>>> transferred funds but wanted to make sure the amount was available p= rior to >>>>>> authorizing us to pull again. >>>>>> >>>>>> I am awaiting a call from him directly. >>>>>> >>>>>> I will alert Vashon once I have approval. >>>>>> >>>>>> >>>>>> *John Janiga* >>>>>> Senior Accounts Receivable Specialist >>>>>> *john.janiga@thekey.com * >>>>>> *408-647-7538 * >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Sep 20, 2023 at 11:58=E2=80=AFAM Sumira Suthesan >>>>> sumira.suthesan@thekey.com> wrote: >>>>>> >>>