This is a multipart message in MIME format. ------=_NextPart_000_021B_01D96D21.E0584590 Content-Type: multipart/alternative; boundary="----=_NextPart_001_021C_01D96D21.E0584590" ------=_NextPart_001_021C_01D96D21.E0584590 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hi Tim I hope all is well with you. The Help Desk team reports to me, we use a spreadsheet to escalate client concerns/inquiries if we're not getting responses or resolution from the local teams when needed. For example, rate & hours discrepancies need to be validated by someone in staffing before Billing will adjust. Can you tell me who our points of escalation should be for Toronto and Calgary? We only start emailing the regional manager if 2 days has passed and we've not yet received a response from the scheduling team listed in ClearCare. Kind regards- Elizabeth Clark Sr. Manager, Continuous Improvement TheKey Office|Cell : 619-822-4855 eclark@thekey.com TheKey.com ------=_NextPart_001_021C_01D96D21.E0584590 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable v\:* = {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hi Tim I hope all = is well with you. The Help Desk team reports to me, we use a spreadsheet = to escalate client concerns/inquiries if we’re not getting = responses or resolution from the local teams when needed. For example, = rate & hours discrepancies need to be validated by someone in = staffing before Billing will adjust. Can you tell me who our points of = escalation should be for Toronto and Calgary? We only start emailing the = regional manager if 2 days has passed and we’ve not yet received a = response from the scheduling team listed in ClearCare. Kind = regards- Elizabeth Clark Sr. Manager, = Continuous Improvement </p