----==_mimepart_6758585aca984_2223fd07704da44827832bb Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Malin,=C2=A0 I wanted to touch base with you to confirm if you hav= e a status update regarding obtaining a Financial POA from Doug for Ella?= =C2=A0 Please let me know if you have any questions.=C2=A0 Best r= egards,=C2=A0 Tom Patterson Finance Onboarding Analyst 2 Please note my = email has changed: tpatterson@thekey.com PH (855) 205-8007 FAX (813) 693= -5625 EMAIL: LTCI@thekey.com TheKey.com = = On Fri, 6 Dec at 10:21 AM , Diane Mockenhaupt wrote: Malin, = Since Doug has scheduled another ride for Ella can we get a Financial PO= A from him so that we know he is authorized to sign for her credit card t= ransaction.=C2=A0 = = Thanks, = Diane = = = = On Fri, Dec 6, 2024 at 9:13=E2=80=AFAM Jeannie Ortiz w= rote: = = = = Good Day, = = We have not heard anything back regarding the documentation for POA pape= rwork or anything that states Doug is also an account holder on this card= .=C2=A0 Allowing someone other than the authorized account holder to sign= can lead to several risks for our company, including: = = = = Unauthorized Transactions: Payments signed by an unauthorized party may b= e contested or reversed, leading to financial and operational setbacks. = = Compliance Issues: Regulatory requirements often mandate that only author= ized account holders approve transactions. Deviating from this standard c= an result in non-compliance penalties. = = Liability Risks: In the event of disputes, the company could face legal c= hallenges, reputational damage, or loss of customer trust. = = To prevent these complications, it is essential that we verify the accou= nt holder=E2=80=99s identity and authorization before accepting any payme= nt forms. I appreciate your attention to this matter as we work to safegu= ard our processes and uphold compliance standards. = = If we cannot obtain a new form, an email from the client directly statin= g that we are authorized to charge her card, which we can keep on file, w= ill suffice. = = Please let me know if you have any questions or need further clarificati= on. = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = On Fri, 22 Nov at 10:13 AM , Jeannie Ortiz wrote: = =C2=A0Good Day, = = I am writing to follow up on Tom's request concerning the Power of Attor= ney (POA) documentation. Could you please confirm whether you have the re= quisite documents on file? Additionally, have you reached out to the clie= nt to request the necessary paperwork? Thank you for your attention to th= is matter. = = Thank You,=C2=A0 Jeannie Ortiz = Finance Onboarding & Experience Manager = = jeannie.ortiz@thekey.com=C2=A0 = = Phone: 866-226-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = = = = = = On Tue, 19 Nov at 2:16 PM , Tom Patte