No problem
On Thu, Jul 24, 2025 at 2:59 PM Timothy Thomas <tt@thekey.com> wrote:
> Lets pass on this case, thank you Karla.
>
> On Thu, Jul 24, 2025 at 3:44 PM Karla Hodge <khodge@thekey.com> wrote:
>
>> Upon arrival of this assessment. I arrived to the home and the potential
>> client wanted me to call. So this is a single family home ans Kevin lives
>> in the basement. In order to get to Kevin you walk down the drive way go
>> through the back yard and then walk down the basement steps. Kevin is a
>> smoker so it is cigarette ends out side the door and when you enter the
>> basement .When you walk in it is the laundry room with Things everywhere he
>> stated those items belong to homeowners upstairs so the caregivers would
>> have to be careful when washing and drying since it is clothes and other
>> items on top of the washer and dryer. From the laundry room you can go to
>> the bathroom it is an add on from the closet from Kevin room. The bathroom
>> had hair everywhere I guess Kevin had cut his own hair and the bathroom was
>> not clean at all. Then you have to walk around through the basement which
>> is the storage area for the homeowners and then Kevin has a small
>> kitchenette area. There was trash covering the entire area but he stated it
>> is a sink underneath the trash for the caregivers to do dishes. I
>> physically could not see the sink. The his bedroom was covered with soda
>> and beer cans, cigarette ends and ashes. Along with trash and clothes
>> everywhere. There was not a specific area for the caregivers to actually
>> sit. Kevin then stated he did not know how long he would need our services
>> because he was moving into a senior community that is handicap accessible.
>> I asked him if a caregiver was to come and clean everything what would the
>> caregivers do. He stated it would be much but when they are finished they
>> can just play in their phones. I told him we have a no cell phone policy. I
>> honestly think once a caregiver would have came out and got the basement
>> back in order and livable he would have canceled service. He stated that a
>> nurse already comes out so I was confused as too why and aid was not coming
>> out under his VA benefit. I think because of the living quarters
>>
>> On Thu, Jul 24, 2025 at 10:12 AM Aretha Ilion <aretha.ilion@thekey.com>
>> wrote:
>>
>>> You're welcome!
>>>
>>> *Warmest Regards,*
>>>
>>>
>>> *Aretha Ilion*
>>> *TheKey Homecare *
>>> *Lead Homecare Advisor*
>>> *aretha.ilion@thekey.com* <aretha.ilion@thekey.com>
>>> *Office Number - 414-207-6848*
>>> *Cell Number - 414-208-5430*
>>>
>>>
>>> On Thu, Jul 24, 2025 at 10:07 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Thank you Aretha.
>>>>
>>>> @Karla Hodge <khodge@thekey.com> depending on the state of the home we
>>>> may need to insist he get it professionally cleaned before we begin
>>>> service. Keep us posted. Thanks!
>>>>
>>>> On Thu, Jul 24, 2025 at 10:56 AM Aretha Ilion <aretha.ilion@thekey.com>
>>>> wrote:
>>>>
>>>>> Assessment has been completed. Kevin is looking to begin services as
>>>>> soon as Monday, July 28, 2025. He would like to have services every Mon,
>>>>> Wed, and Thurs from 10am - 2pm for between three and six months. He is
>>>>> looking into moving to a handicap facility that can accommodate his needs.
>>>>> Continuing services will be discussed at the time that he moves. I have
>>>>> some concerns about the condition of the home due to clutter. He had a fall
>>>>> recently and stated that it was due to his home being cluttered. When I
>>>>> asked Kevin to explain the condition of the home he stated that after
>>>>> his surgery four months ago he has not been able to get to the trash. He
>>>>> stated that there are soda cans and clothes on the floor. I spoke with
>>>>> Karla and she will visit Kevin today at 1:30pm to do a home visit and will
>>>>> keep the team updated on the condition.
>>>>>
>>>>>
>>>>>
>>>>> *Warmest Regards,*
>>>>>
>>>>> *Aretha Ilion*
>>>>> *TheKey Homecare *
>>>>> *Lead Homecare Advisor*
>>>>> *aretha.ilion@thekey.com* <aretha.ilion@thekey.com>
>>>>> *Office Number - 414-207-6848*
>>>>> *Cell Number - 414-208-5430*
>>>>>
>>>>>
>>>>> On Wed, Jul 23, 2025 at 3:37 PM Aretha Ilion <aretha.ilion@thekey.com>
>>>>> wrote:
>>>>>
>>>>>>
>>>>>> VIRTUAL ASSESSMENT NEEDED
>>>>>>
>>>>>>
>>>>>> CSM/GM/HCL to call and introduce yourself and confirm the intake
>>>>>> assessment/consultation. Please 'reply all' to this email to confirm
>>>>>> receipt of this request and who will be completing the assessment.
>>>>>>
>>>>>> Client Name: Kevin Hicks
>>>>>>
>>>>>>
>>>>>> Caller Name: Kevin Hicks
>>>>>>
>>>>>>
>>>>>> Contact Information: 217-991-0145
>>>>>>
>>>>>>
>>>>>> Summary: Kevin is 62 years old and is seeking Independent Housing
>>>>>> with Care (IHC). He recently had his foot amputated and is looking
>>>>>> for help with errands, LHK, and transportation. Kevin uses a
>>>>>> wheelchair and can transfer himself independently. His primary concern is
>>>>>> accessibility and mobility. Kevin is capable of cooking for himself, though
>>>>>> he finds cleaning tasks somewhat challenging. Kevin stated that he
>>>>>> had a recent fall due to some clutter in the home but there was no injury
>>>>>> and he was able to get himself up. He does fear having another fall. Kevin
>>>>>> is looking for a living environment that supports his independence while
>>>>>> providing access to assistance when needed. Kevin stated that he has
>>>>>> VA benefits but at this time St. Louis is not able to accept VA benefits at
>>>>>> this time and Kevin is okay with private pay. Kevin would like to
>>>>>> set up a virtual assessment for Thursday, July 24, 2025 at 9:00am in hopes
>>>>>> of beginning care ASAP. A tentative assessment has been scheduled for this
>>>>>> time. Please reach out to Kevin to introduce yourself and confirm a date
>>>>>> and time. Please confirm CSM who will take over and adjust SF accordingly.
>>>>>>
>>>>>>
>>>>>> Referral Account: Caring.com
>>>>>>
>>>>>>
>>>>>> Salesforce Link:
>>>>>> https://homecareassistance.lightning.force.com/lightning/r/Account/001UH00000aIZSPYA4/related/Opportunities/view
>>>>>>
>>>>>>
>>>>>> Quoted: $36 - $40
>>>>>>
>>>>>>
>>>>>> Address: 39 Williams Blvd, St Louis MO 63135
>>>>>> <https://www.google.com/maps/search/39+Williams+Blvd,+St+Louis+MO+63135?entry=gmail&source=g>
>>>>>>
>>>>>>
>>>>>> Schedule: Three days a week (10am - 2pm)
>>>>>>
>>>>>>
>>>>>> Duration of Care: 1 - 6 months
>>>>>>
>>>>>>
>>>>>> ANTICIPATED SOC: ASAP
>>>>>>
>>>>>>
>>>>>> *Warmest Regards,*
>>>>>>
>>>>>> *Aretha Ilion*
>>>>>> *TheKey Homecare *
>>>>>> *Lead Homecare Advisor*
>>>>>> *aretha.ilion@thekey.com* <aretha.ilion@thekey.com>
>>>>>> *Office Number - 414-207-6848*
>>>>>> *Cell Number - 414-208-5430*
>>>>>>
>>>>>