--00000000000000346c062033c1b3 Content-Type: text/plain; charset="UTF-8" Hi Tim! Do you happen to have access to the document you mentioned that your CSM team uses for the SLA? Also, when should I start joining the cohort calls? Thanks! Brooke Justiniano General Manager mobile (614) 588-6041 office (614) 481-8888 2098 Tremont Center Upper Arlington, OH 43221 TheKey.com [image: TheKey] The best compliment would be a positive review on google by clicking here ! --00000000000000346c062033c1b3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim! Do you happen to have access to the document you m= entioned that your CSM team uses for the SLA? Also, when should I start joi= ning the cohort calls? Thanks!=C2=A0 Brooke Justiniano General Manager=C2=A0 mobile (614) 58= 8-6041 office (614)= 481-8888 2098 Tremont Center Upper Arlington, OH 43221 = The= Key.com The best compliment would be a positive review on go= ogle by clicking here !=C2=A0 --00000000000000346c062033c1b3--