--0000000000000055ad05ec062914 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim! Are you available to meet next week on the changes that you'd like to make and we can discuss ways to improve the performance of each account? Thanks, Jenn On Thu, Oct 27, 2022 at 8:52 AM Timothy Thomas wrote: > Thanks Alexa. > > I've gone through most of them this morning and noticed a few issues like > not having a service area, and incorrect operating hours. I have noticed = a > vast difference in view counts per market. See below > > MTL=E2=80=99s google business listing got 64k views in the last 30 days > Vancouver 2k > Calgary 8K > Winnipeg 4K > Waterloo 6k > Oakville 2k > Toronto - no stats as I asked to re-verify for the new office address. > > Montreal is a large market but shouldn't be that far ahead of the others. > I realize we have strong SEO in Montreal, but is there anything we can do > to boost up the other markets? > > On a side note, I was doing some Googling in US markets for home care and > noticed how weak TheKey.com website is ranking. In some cases on the 3rd > page...I'm really concerned about our lead flow when we make the switch. > Our HCL's are still a small part of our client acquisition here. > > On Wed, Oct 26, 2022 at 12:27 PM Alexa Graziani > wrote: > >> Hi Tim, >> >> We don't have any formal guidelines but we definitely recommend updating >> them! >> >> If you give us the new info, we can get it updated for you. >> >> We also planned to add Canada to our listing manager Yext, along with th= e >> rebrand work but we could do that now so that the changes sync to other >> platforms as well. >> >> I will ask about reviews. There is someone who responds to corporate >> client reviews so I'll check to see if that is also Canada. >> >> Outside of that, we could add someone from the local team to respond to >> caregivers or other reviews. >> >> Sincerely, >> >> On Wed, Oct 26, 2022 at 9:17 AM Timothy Thomas wrote: >> >>> Thanks Jenn, >>> >>> Alexa do we have any policies around the GMB listings? There's a lot >>> that I would like to update relative to service areas, descriptions, ph= otos. >>> >>> Also is anyone on the corporate site in charge of managing reviews? >>> (responding, etc) >>> >>> Thanks! >>> >>> On Wed, Oct 26, 2022 at 12:01 PM Jenn Lagemann >> jennifer.lagemann@thekey.com> wrote: >>> >>>> Added, thanks! >>>> >>>> On Wed, Oct 26, 2022 at 10:45 AM Alexa Graziani >>>> wrote: >>>> >>>>> Sure thing! Jenn - please give Tim access to our Canada GMB group, >>>>> thanks! >>>>> >>>>> On Wed, Oct 26, 2022 at 8:35 AM Timothy Thomas wrote: >>>>> >>>>>> Hi Alexa, >>>>>> >>>>>> Would it be possible for me to gain access to the listings for >>>>>> Canada? I'd like to review some metrics and perhaps offer suggested = changes. >>>>>> >>>>>> Example - HCA Vancouver is listed as "Home Care Assistance West >>>>>> Vancouver"....no idea why it's West, seems confusing to me given the= y cover >>>>>> the ent