Re: Re: South Texas URL (Austin) - [#1150294]

Thank you, Tiffany!

@Clearcare Support Team<mailto:clearcaresupport@thekey.com> Please proceed with updating the agency settings of the agencies below to bill live-in against the A shift. Approvals are included in the below email chain. Please let me know if you have any questions or need any additional information to facilitate this request.



  *
TheKey Nebraska
  *
TheKey Bay Area
  *
TheKey Maryland
  *
Home Care Assistance Toronto
  *
Home Care Assistance Montreal
  *
TheKey Formerly Home Care Assistance Calgary
  *
TheKey New Jersey
  *
TheKey Columbus
  *
TheKey Arizona
  *
TheKey South Texas
  *
TheKey Virginia
  *
TheKey Nashville
  *
TheKey formerly Home Care Assistance Winnipeg
  *
TheKey Orange County
  *
TheKey Colorado
  *
TheKey Michigan
  *
TheKey Missouri



Thank you,

Kristy Poyner

Billing Manager | TheKey



[cid:74e40740-01d1-437c-85df-0a794cd5351a]<http://www.thekey.com/>

________________________________
From: Tiffany Silton <tsilton@thekey.com>
Sent: Monday, September 8, 2025 1:18 PM
To: Kristy Poyner <kristy.poyner@thekey.com>
Cc: Audra Williams <audraw@thekey.com>; Timothy Thomas <tt@thekey.com>; Germaine Daniels <germaine.daniels@thekey.com>; Amy Harris <aharris@thekey.com>; Girlie Gorospe-Nitafan <gnitafan@thekey.com>; nperez@thekey.com <nperez@thekey.com>; Tala Barakat <tala.barakat@thekey.com>; Roxana Cruz <clearcaresupport@homecareassistance.com>; rcruz@thekey.com <rcruz@thekey.com>; johnstonm@thekey.com <johnstonm@thekey.com>; michelle.kenaga@thekey.com <michelle.kenaga@thekey.com>; Irin Eva <irin.eva@thekey.com>
Subject: Re: Re: South Texas URL (Austin) - [#1150294]

Approved
Tiffany Silton
Director, Division Operations

tsilton@thekey.com <https://brand.thekey.com/esg/tsilton@thekey.com>
(760) 889-2188
TheKey.com <https://www.thekey.com/>
[TheKey] <https://homecareassistance.com/>


On Mon, Sep 8, 2025 at 1:17 PM Kristy Poyner <kristy.poyner@thekey.com<mailto:kristy.poyner@thekey.com>> wrote:
Thank you, Audra!

@Tiffany Silton<mailto:tsilton@thekey.com> please let us know if you have any questions or if you approve of this change in ClearCare.


Thank you,

Kristy Poyner

Billing Manager | TheKey



[cid:615deb5b-5338-430b-ad3b-d475b864a018]<http://www.thekey.com/>



________________________________
From: Audra Williams <audraw@thekey.com<mailto:audraw@thekey.com>>
Sent: Thursday, September 4, 2025 11:08 AM
To: Kristy Poyner <kristy.poyner@thekey.com<mailto:kristy.poyner@thekey.com>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; Germaine Daniels <germaine.daniels@thekey.com<mailto:germaine.daniels@thekey.com>>; tsilton@thekey.com<mailto:tsilton@thekey.com> <tsilton@thekey.com<mailto:tsilton@thekey.com>>; Amy Harris <aharris@thekey.com<mailto:aharris@thekey.com>>; Girlie Gorospe-Nitafan <gnitafan@thekey.com<mailto:gnitafan@thekey.com>>; nperez@thekey.com<mailto:nperez@thekey.com> <nperez@thekey.com<mailto:nperez@thekey.com>>; Tala Barakat <tala.barakat@thekey.com<mailto:tala.barakat@thekey.com>>; Roxana Cruz <clearcaresupport@homecareassistance.com<mailto:clearcaresupport@homecareassistance.com>>; rcruz@thekey.com<mailto:rcruz@thekey.com> <rcruz@thekey.com<mailto:rcruz@thekey.com>>; johnstonm@thekey.com<mailto:johnstonm@thekey.com> <johnstonm@thekey.com<mailto:johnstonm@thekey.com>>; michelle.kenaga@thekey.com<mailto:michelle.kenaga@thekey.com> <michelle.kenaga@thekey.com<mailto:michelle.kenaga@thekey.com>>; Irin Eva <irin.eva@thekey.com<mailto:irin.eva@thekey.com>>
Subject: Re: Re: South Texas URL (Austin) - [#1150294]

Approved


Audra N. Williams

Director, Divisional Operations | TheKey

Mobile: 425.757.7027

[https://lh7-rt.googleusercontent.com/docsz/AD_4nXeHC1pTAz0UidIyIbyLVXkj1UuTK2hgzJz66xxOnYItvW1C1WToV7xhTRu5iuvyfmeJHv7E4DVEJ9OUl53hNvNr__dzY2ezKfdmNq-GDikT8zbEpGpWW1klev1mVpokiKJJQl6yzg?key=V5mKPZVpqe0VLiGYg_VB1A75]<http://www.thekey.com>



On Wed, Sep 3, 2025 at 1:35 PM Kristy Poyner <kristy.poyner@thekey.com<mailto:kristy.poyner@thekey.com>> wrote:
Thank you, @Timothy Thomas<mailto:tt@thekey.com>.

@Audra Williams<mailto:audraw@thekey.com> and @Tiffany Silton<mailto:tsilton@thekey.com> - Please let me know if you need any additional information or if we have your approval to make this change in ClearCare.



Thank you,

Kristy Poyner

Billing Manager | TheKey



[http://94DC8782-D230-44A5-A322-6E4361086D96]<http://www.thekey.com/>



________________________________
From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Wednesday, August 27, 2025 2:58 PM
To: Kristy Poyner <kristy.poyner@thekey.com<mailto:kristy.poyner@thekey.com>>
Cc: Germaine Daniels <germaine.daniels@thekey.com<mailto:germaine.daniels@thekey.com>>; audraw@thekey.com<mailto:audraw@thekey.com> <audraw@thekey.com<mailto:audraw@thekey.com>>; tsilton@thekey.com<mailto:tsilton@thekey.com> <tsilton@thekey.com<mailto:tsilton@thekey.com>>; Amy Harris <aharris@thekey.com<mailto:aharris@thekey.com>>; Girlie Gorospe-Nitafan <gnitafan@thekey.com<mailto:gnitafan@thekey.com>>; nperez@thekey.com<mailto:nperez@thekey.com> <nperez@thekey.com<mailto:nperez@thekey.com>>; Tala Barakat <tala.barakat@thekey.com<mailto:tala.barakat@thekey.com>>; Roxana Cruz <clearcaresupport@homecareassistance.com<mailto:clearcaresupport@homecareassistance.com>>; rcruz@thekey.com<mailto:rcruz@thekey.com> <rcruz@thekey.com<mailto:rcruz@thekey.com>>; johnstonm@thekey.com<mailto:johnstonm@thekey.com> <johnstonm@thekey.com<mailto:johnstonm@thekey.com>>; michelle.kenaga@thekey.com<mailto:michelle.kenaga@thekey.com> <michelle.kenaga@thekey.com<mailto:michelle.kenaga@thekey.com>>; Irin Eva <irin.eva@thekey.com<mailto:irin.eva@thekey.com>>

Subject: Re: Re: South Texas URL (Austin) - [#1150294]

Approved - Thanks

On Wed, Aug 27, 2025 at 2:01 PM Kristy Poyner <kristy.poyner@thekey.com<mailto:kristy.poyner@thekey.com>> wrote:
Thank you, @Germaine Daniels<mailto:germaine.daniels@thekey.com>!

@Amy Harris<mailto:aharris@thekey.com>, @Audra Williams<mailto:audraw@thekey.com>, @Tiffany Silton<mailto:tsilton@thekey.com>, and @Timothy Thomas<mailto:tt@thekey.com> - May we please have your approval to update the agency settings for the below agencies so all live-in bills against the A shift? Payroll teams have confirmed this will not impact payroll in the email chain below.


  *
TheKey Nebraska
  *
TheKey Bay Area
  *
TheKey Maryland
  *
Home Care Assistance Toronto
  *
Home Care Assistance Montreal
  *
TheKey Formerly Home Care Assistance Calgary
  *
TheKey New Jersey
  *
TheKey Columbus
  *
TheKey Arizona
  *
TheKey South Texas
  *
TheKey Virginia
  *
TheKey Nashville
  *
TheKey formerly Home Care Assistance Winnipeg
  *
TheKey Orange County
  *
TheKey Colorado
  *
TheKey Michigan
  *
TheKey Missouri



Thank you,

Kristy Poyner

Billing Manager | TheKey



[http://D61C32ED-2DEC-4567-A528-18A009F3C283]<http://www.thekey.com/>



________________________________
From: Germaine Daniels <germaine.daniels@thekey.com<mailto:germaine.daniels@thekey.com>>
Sent: Monday, August 25, 2025 12:15 PM
To: Kristy Poyner <kristy.poyner@thekey.com<mailto:kristy.poyner@thekey.com>>
Cc: Girlie Gorospe-Nitafan <gnitafan@thekey.com<mailto:gnitafan@thekey.com>>; Amy Harris <aharris@thekey.com<mailto:aharris@thekey.com>>; audraw@thekey.com<mailto:audraw@thekey.com> <audraw@thekey.com<mailto:audraw@thekey.com>>; tsilton@thekey.com<mailto:tsilton@thekey.com> <tsilton@thekey.com<mailto:tsilton@thekey.com>>; Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; nperez@thekey.com<mailto:nperez@thekey.com> <nperez@thekey.com<mailto:nperez@thekey.com>>; Tala Barakat <tala.barakat@thekey.com<mailto:tala.barakat@thekey.com>>; Roxana Cruz <clearcaresupport@homecareassistance.com<mailto:clearcaresupport@homecareassistance.com>>; rcruz@thekey.com<mailto:rcruz@thekey.com> <rcruz@thekey.com<mailto:rcruz@thekey.com>>; johnstonm@thekey.com<mailto:johnstonm@thekey.com> <johnstonm@thekey.com<mailto:johnstonm@thekey.com>>; michelle.kenaga@thekey.com<mailto:michelle.kenaga@thekey.com> <michelle.kenaga@thekey.com<mailto:michelle.kenaga@thekey.com>>; Irin Eva <irin.eva@thekey.com<mailto:irin.eva@thekey.com>>
Subject: Re: Re: South Texas URL (Austin) - [#1150294]


Hello Kristy and team,

Canada payroll team confirmed there is no impact to payroll if the live-in shifts for billing is changed to A shift.

Thanks

Germaine DanielsPayroll Director
germaine.daniels@thekey.com<mailto:germaine.daniels@thekey.com>
Phone: 562-380-3662
TheKey.com


On Mon, Aug 25, 2025 at 8:55 AM Kristy Poyner <kristy.poyner@thekey.com<mailto:kristy.poyner@thekey.com>> wrote:
Hi Everyone,

Circling back here. Similar to our US locations, some agencies are set up to bill live-in against the A shift while some are set up to bill against the B shift.

@Germaine Daniels<mailto:germaine.daniels@thekey.com>, are you able to confirm whether changing all live-in shifts to bill against the A shift will impact Canadian payroll, or can you point us toward the right contact who could assist?


Thank you,

Kristy Poyner

Billing Manager | TheKey



[cid:ii_1992a8cf269eaa851ba2]<http://www.thekey.com/>



________________________________
From: Kristy Poyner <kristy.poyner@thekey.com<mailto:kristy.poyner@thekey.com>>
Sent: Monday, August 18, 2025 11:58 AM
To: Germaine Daniels <germaine.daniels@thekey.com<mailto:germaine.daniels@thekey.com>>; Girlie Gorospe-Nitafan <gnitafan@thekey.com<mailto:gnitafan@thekey.com>>; Amy Harris <aharris@thekey.com<mailto:aharris@thekey.com>>; audraw@thekey.com<mailto:audraw@thekey.com> <audraw@thekey.com<mailto:audraw@thekey.com>>; tsilton@thekey.com<mailto:tsilton@thekey.com> <tsilton@thekey.com<mailto:tsilton@thekey.com>>; Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>; nperez@thekey.com<mailto:nperez@thekey.com> <nperez@thekey.com<mailto:n