--000000000000353301062136c0c9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, On Tue, Sep 3, 2024 at 8:56=E2=80=AFAM Timothy Thomas wrote= : > Good morning! > > I hope you all enjoyed your long weekends. As a reminder. From today > onwards, our local offices will take over handling all client and > caregiver calls during business hours. This shift is part of our ongoing > effort to strengthen connections and enhance service for our clients and > caregivers. > > What to Expect: > > - > > Call Routing: Calls will be directed to the local office in two ring > groups: > - > > Option 2: Calls from existing clients > - > > Option 3: Calls from caregivers > - > > Missed Calls: If a call is missed, it will be directed to a voicemail > box. An email will be sent to everyone in the ring group notifying you= of > the missed call. Please note that missed calls will be automatically > deleted from the voicemail box after the email is sent. > > Tips for a Smooth Transition: > > - > > 8x8 Setup: Make sure your phones are active on the 8x8 system and your > status is set to "Available." > - > > Response Time: Aim to answer calls within 3 rings. > - > > Email Follow-Up: Respond promptly to the emails regarding missed calls > that you can action. > > HERE > > is is is the Standard Operating Procedure (SOP) to guide you through the > new process: > > If you have any questions or need assistance please let me know, > Thanks! > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --=20 *Abby Cnossen* Manager of Quality and Service Call or text: 616-271-8243 TheKey.com --000000000000353301062136c0c9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, On Tue, Sep 3, 2024 at 8:56=E2=80=AFAM Timothy T= homas < tt@thekey.com > wrote: = Good morning! I hope you all enjoyed your long weekends. As a rem= inder. From today onwards,=C2=A0 our local offices wi= ll take over handling all client and caregiver calls during business hours.= This shift is part of our ongoing effort to strengthen connections and enh= ance service for our clients and caregivers. What to = Expect: Call= Routing: Calls will be directed to the local office in two= ring groups: <span style=3D"ba= ckground-color:transparent;font-weight:700;font-variant-numeric:normal