Hi Timothy, Thank you for contacting the Benefits Department. For more information about the Canada Life portal, please get in touch with Canada Life at mycanadalifeatwork.com or 1-800-724-3402, Monday to Friday, 8 a.m. to 8 p.m. ET. You can follow the progress of your inquiry by clicking this link: https://thekey.freshservice.com/helpdesk/tickets/173871 Thank you, TheKey Benefits Department
On Wed, Jun 11 11:20 AM
, HR Service Center Support <HRServiceCenter@thekey.com> wrote:
Hi Timothy,
Thank you for contacting the HR Service Center. I am happy to help you!
To best assist you, I am going to ask the Benefits team, who specializes in this area to connect with you.
If you have any questions, please reply to this email.
You can follow the progress of your inquiry by clicking this link: https://thekey.freshservice.com/helpdesk/tickets/173871
Thank you,
Your Human Resources Service Center
1.888.874.8088
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On Wed, Jun 11 11:14 AM
, Timothy <tt@thekey.com> wrote:
Good morning,
I see the first deduction on my pay stub has been taken for the RRSP plan. When I log into the Canada Life platform, I only see the enroll option. Am I missing something?
Thanks!
Tim
On Thu, May 29, 2025 at 11:34 AM TheKey Benefits <benefits@thekey.com> wrote:
Join your group retirement and savings plan online and maximize a great savings opportunity
Congratulations!
You’re eligible to join TheKey LLC’s group RRSP (policy #77563).
Your new Group RRSP is a great way to help you save for your financial goals.
Joining is quick and easy
§ Go to mycanadalifeatwork.com.
§ Sign in with guest Access ID: 9526731 and password: YS7Ucbv8
§ Click on Enrol to join your group retirement or savings plan now.
§ Be sure to save the Access ID and password you create as you will need this to log into your online member site.
The tool will guide you through the enrolment process.
Be sure to complete your enrolment within seven days of using the access ID and password you created. Failure to do so will invalidate your account and require you to start the process over again using the guest access ID and password provided above.
After you join
Log into www.mycanadalifeatwork.com and you should see your Group RRSP information.
If you do not see your Group RRSP information check with your plan administrator to confirm if your account has been activated and if it has and you still cannot see your information, contact the Canada Life tech line at 1-888-222-0775.
Need help?
Call Canada Life at 1-800-724-3402, Monday to Friday from 8 a.m. to 8 p.m. ET.
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Should you respond to this email, your email will be routed to the HR Service Center for follow up as appropriate.
RRSP Information Session - 2025/05/28 13:46 EDT - Recording