--000000000000ca228005f392df40 Content-Type: text/plain; charset="UTF-8" Thanks so much for the background and efforts to dig in deeper. My initial thoughts on survey completion are: 1. she may be catching up on emails 2. delay on deactivation on our end On Tue, Jan 31, 2023 at 9:04 AM Cheryl Cartwright wrote: > Hi Keri, > > This was actually a referral from another client of ours. She had wanted > us more for appointments and occasional shifts. She had also wanted only > one caregiver who would work three hour shifts only. We accommodated as > much as possible. The case started in November and ended a few weeks later > when her mom insisted she didn't want the care anymore. i am not sure why > the survey was triggered now. It does look by her comments though that she > thought she was reviewing the LHIN and not HCA. > > I will reach out to see if things are going well with her mother. > > Thanks for sending this over, > > Cheryl > > On Mon, Jan 30, 2023 at 1:03 PM Keri Thrush wrote: > >> Hi, Cheryl. >> >> >> Passing off the detractor below in order to initiate next steps and >> contacting the POC directly. Thank you! >> >> On Mon, Jan 30, 2023 at 4:40 AM Medallia >> wrote: >> >>> Client Name: Carole Kavanagh >>> >>> CC ID: 1000000000043568 >>> >>> Primary Contact: Marea Kavanagh >>> >>> PC Contact Info: marea2750@gmail.com / +9198862696 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada >>> >>> Business Unit: Toronto >>> >>> Tenure: Less Than 4 Weeks >>> >>> Actual Customer Segment: Bee >>> >>> Stated Customer Segment: Elephant >>> >>> Survey: End of Service Survey 1 >>> >>> Main Score: 5 >>> >>> Comments: Went to a self directed program. Can pay staff more money and >>> take more control of schedules etc. >>> >>> >>> Please click here to see the full survey response and learn more about >>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=195878 >>> >> > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > --000000000000ca228005f392df40 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks so much for the background and efforts to dig in de= eper. My initial thoughts on survey completion are: she may be catching up on emails=C2=A0 delay on deact= ivation on our end=C2=A0 On Tue, Jan 31, 2023 at 9:04 AM Che= ryl Cartwright < ccartwright@th= ekey.com > wrote: Hi Keri, This was actually a re= ferral from another client of ours. She had wanted us more for appointments= and occasional=C2=A0shifts. She had also wanted only one caregiver who wou= ld work three hour shifts only. We accommodated as much as possible. The ca= se started in November and ended a few weeks later when her mom insisted sh= e didn't want the care anymore. i am not