----==_mimepart_64415f256c4a4_20e2ad64ba4debc93353d6 Content-Type: multipart/alternative; boundary="--==_mimepart_64415f256c18e_20e2ad64ba4debc9335212"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_64415f256c18e_20e2ad64ba4debc9335212 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Team, Please advise regarding dispute of service date 10/15/21 =E2=80= =8B We just received this notice of outstanding balance of $210 for hom= e care services for Otto Havelka in 2021. We are not aware of any outstan= ding amount, all invoices were fully paid. =C2=A0 Find out a copy of th= e original invoice and e-mail correspondence with Home Care Assistance wi= th a confirmation that the invoice has been cancelled, because the servic= e was not provided. The caregiver did not come to Otto on that day.=C2=A0= It was Oct. 15, 2021.=C2=A0 Best regards, Vladimira Hlavata =E2=80=8B= =E2=80=8B Ada Colletta Billing Help Desk Billing@thekey.com 866-226= -1702 = = On Fri, 14 Apr at 2:07 PM , Otto Havelka wr= ote: = Hi Ada, = = = = =C2=A0 = = It was Oct. 15, 2021. = = = = =C2=A0 = = Best regards, = = = Vladimira = = = = =C2=A0 = = = =C2=A0 = = = = = From: Ada Colletta Sent: April 14, 2023 1:29 PM To= : havelka.assist@yahoo.ca Subject: Re: FW: Invoice #405458 from TheKey = = = = =C2=A0 = = = = = = Hi Otto,=C2=A0 = = = = = = =C2=A0 = = = = Can you tell me the service date in questioned; the local office is aski= ng. = = = = = =E2=80=8BThank you, = = = = = = =C2=A0 = = = = = = = Ada Colletta = = = = = = Billing Help Desk = = = = = = Billing@thekey.com = = = = = = 866-226-1702 = = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = = On Wed, 12 Apr at 3:40 PM , Otto Havelka wrote:= = = = = = = Hi Ada, = = = = = =C2=A0 = = = = = = I just would like to let you know that it was not a cancellation from our= side. The caregiver simply did not come that day. I do not remember what= was the reason, but the caregiver did not come and the Home Care Service= was not able to find last minute replacement. We still received the invo= ice for that day and I asked the office to cancel the invoice since the s= ervices were not provided. = = = = = = =C2=A0 = = = = = = Thank you. = = = = = = Vladimira = = = = = =C2=A0 = = = = = =C2=A0 = = = = = = = = From: Ada Colletta Sent: April 12, 2023 3:37 PM To:= havelka.assist@yahoo.ca Subject: Re: FW: Invoice #405458 from TheKey = = = = = = =C2=A0 = = = = = = = = Hi Otto,=C2=A0 = = = = = =C2=A0 = = = = = Thank you for your email, I will contact the local office regarding your= dispute of your cancelation of services, I will contact you once I recei= ve a response. = = = = = =E2=80=8BThank you, = = = = = =C2=A0 = = = = = = = = Ada Colletta = = = = = = = Billing Help Desk = = = = = = = Billing@thekey.com = = = = = = = 866-226-1702 = = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = =C2=A0 = = = = = = =