Referral Guidance for Unserviceable CareScout Members

--000000000000a37b460637789220 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team! I wanted to clarify the process for handling situations where we=E2=80=99re= unable to service a CareScout member. If we receive a referral that we=E2=80=99re unable to staff or support=E2= =80=94due to coverage limitations, scheduling conflicts, or any other reason=E2=80=94we = should not refer the client to another agency outside of the CareScout network. Instead, the best practice is to refer the prospect back to CareScout so their team can assist in identifying an appropriate in-network provider. This ensures the member remains within the CareScout system and receives the support they need. If you have any questions about this process or specific cases, please don=E2=80=99t hesitate to reach out. Thanks so much for your attention to this and for continuing to support a smooth experience for our CareScout partners and please cascade this to your team members. Best, --=20 *Audra N. Williams* Director, Divisional Operations | TheKey Mobile: 425.757.7027 --000000000000a37b460637789220 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team! I wanted to clarify the process for ha= ndling situations where we=E2=80=99re unable to service a CareScout member.= If we receive a referral that we=E2=80= =99re unable to staff or support=E2=80=94due to coverage limitations, sched= uling conflicts, or any other reason=E2=80=94we should not refer the client= to another agency outside of the CareScout network. Instead, the best practice is to refer= the prospect back to CareScout so their team can assist in identifying an = appropriate in-network provider. This ensures the member remains within the= CareScout system and receives the support they need. If you have any questions about this p= rocess or specific cases, please don=E2=80=99t hesitate to reach out. Thanks so much for your attention to t= his and for continuing to support a smooth experience for our CareScout par= tners = and please cascade this to your team members. = Best, -- Audra N. Williams Director, Divisional Op= erations | TheKey Mobile: 425.757.7027 = --000000000000a37b460637789220--