--001a1142ed843e9d210552e7d3e1 Content-Type: multipart/alternative; boundary="001a1142ed843e9d1b0552e7d3df" --001a1142ed843e9d1b0552e7d3df Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All, Thank you for a stimulating call this past Friday. Below are the notes from our meeting. As discussed, two examples of communication of rate increases are attached. Please let me know if I missed anything and I will be be glad to add. Questions for Canadian Cohort Group 1. Discussion around recent Littler webinar takeaways and further questions. =C2=B7 Highly likely increase in minimum wages will get passed. =C2=B7 How did HCA corporate prepare for increases most recently in California? Answer =E2=80=93 Through various forms of written communication= (letter to clients attached) and verbal communication on a case by case basis. Outcome was that most cases were retained, a smaller amount were lost as well as some margin compression in others. =C2=B7 On balance, most of the increase was passed through the via = a rate increase or a stepped rate increase. =C2=B7 What if any similarities are there from the California exper= ience that we can learn from? =C2=B7 The potential unionization of one site to another was discus= sed, a lot of ambiguity still around this issues that needs to be understood. The general answer was that at least in the western provinces, the anecdotal evidence pointed towards that the interest level was not high amongst the employees to unionize and saw no benefit in doing so. =C2=B7 Action item =E2=80=93 Can Littler put together a more pointe= d presentation towards our industry and region (Ontario)? =E2=80=93 Potential= issues, action and impact of new legislation. 2. Discussion against selling against provincial home care. =C2=B7 Structurally the provinces are not aligned to support home c= are. =C2=B7 Very limited to hours (3) and in usual cases 1 hour is what clients receive. =C2=B7 Wait time is high. =C2=B7 Different people most times. =C2=B7 Bureaucratic service in nature. =C2=B7 HCA services has so many different services and at a much hi= gher level that they need to be stressed at the point of intake or at the point of assessment. =C2=B7 Balanced Care, CTM, customized care plans, intimate involvem= ent at the ownership level all great differential factors that need to be presented and stressed. 3. Discussion around acquiring early to mid-level dementia cases? =C2=B7 Utilize CTM presentations and exercises at the facility leve= l. =C2=B7 Speaking engagements with high- level Dr=E2=80=99s or though= t/opinion leaders in Geriatric care. Ask Angie and Matt what they are doing in Waterloo to facilitate these type of meetings. =C2=B7 Stay close to clients. --=20 Jim Wiegers Director of Franchise Support 525 University Ave. Suite 605 Palo Alto , CA 94301 Mobile: (813) 727-4329 http://www.homecareassistance.com *Changing the Way the World Ages.* Review our Book Series Like us on Facebook Explore our F