Re: Payment Required: Follow up on the Outstanding Balance from The Key- CAN To be used for business purposes only | U4B Account - 1000051394

Hi Dilip,

I understand the timing; however, can we revise the current process this
time since we've never successfully paid via Virtual Card? If you do not
have the authority to make that decision, please direct me to someone who
can discuss this with me. If you have a phone number that I can call, that
would be much appreciated.


*Thank you!*



*Lyndsey Organ*

Senior Manager, Accounting | *TheKey*

Mobile: 316.253.6494




On Wed, Mar 4, 2026 at 9:33 AM Dilip Pachanouri <dpacha1@ext.uber.com>
wrote:

> Hi Lyndsey,
>
> Thank you for your email.
>
> Please accept my apologies for the inconvenience caused by the recent
> account suspension. To clarify the timeline, while we received your payment
> proof on Thursday, February 26th, the funds did not reflect in our system
> until March 2nd. As we are unable to allocate funds until they are
> officially received, the payment was applied and your account reactivated
> on the same day it appeared in our records.
>
> Additionally, please be advised that a new statement was generated on
> March 1st for CAD 9,897.72, which is due for payment by March 8th. As
> previously mentioned, this balance must be cleared before we can proceed
> with transitioning your account back to ACH terms.
>
> Thank you for your understanding.
>
> Regards,
> Dilip
> U4B CC Collections Team
>
> On Tue, Mar 3, 2026 at 3:37 AM Lyndsey Organ <lyndsey.organ@thekey.com>
> wrote:
>
>> Hi Dilip,
>>
>> The account was suspended before you sent your email on Thursday, which
>> set a Friday payment deadline, causing the confusion.
>>
>> Regarding our account, *please switch our account back to ACH* as we
>> notified you on Thursday prior to the new statement was produced. This has
>> been a huge frustration for months and we need you to override the
>> statement that was produced to get this taken care of. If you cannot
>> complete this, *please direct me to a supervisor who can help fix this
>> account*.
>>
>>
>> Email from Thursday regarding suspension that had already occurred.
>> [image: image.png]
>>
>>
>> *Thank you!*
>>
>>
>>
>> *Lyndsey Organ*
>>
>> Senior Manager, Accounting | *TheKey*
>>
>> Mobile: 316.253.6494
>>
>>
>>
>>
>> On Mon, Mar 2, 2026 at 3:26 PM Dilip Pachanouri <dpacha1@ext.uber.com>
>> wrote:
>>
>>> Hi Lyndsey,
>>>
>>> The account was automatically suspended because the outstanding balance
>>> remained unpaid.
>>>
>>> Please be advised that the February statement was generated on March 1st
>>> for CAD 9,897.72 and is due by March 8th.
>>>
>>> Regarding your request to switch the payment method from credit card to
>>> ACH, the account must be in good standing to proceed. Once all pending
>>> balances, including the February statement, have been fully cleared and the
>>> account is current, please contact Uber Support at
>>> business-support@uber.com to assist further on your request.
>>>
>>> Regards,
>>> Dilip
>>> U4B CC Collections Team
>>>
>>>
>>> On Mon, Mar 2, 2026 at 10:06 PM Lyndsey Organ <lyndsey.organ@thekey.com>
>>> wrote:
>>>
>>>> Thank you for the update. Can you also let us know why our account was
>>>> deactivated prior to your email from Thursday? I think that was a big
>>>> confusion.
>>>>
>>>> Also, please let us know when you have moved our account back to ACH
>>>> payment method with terms of net 30 as we need this done prior to the next
>>>> statement?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Lyndsey Organ*
>>>>
>>>> Senior Manager, Accounting | *TheKey*
>>>>
>>>> Mobile: 316.253.6494
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Mar 2, 2026 at 10:17 AM Dilip Pachanouri <dpacha1@ext.uber.com>
>>>> wrote:
>>>>
>>>>> Hi Lyndsey,
>>>>>
>>>>> I am writing to confirm that we have received your payment in our
>>>>> system today.
>>>>>
>>>>> Our team is currently working to allocate the funds to your account.
>>>>> Once this process is complete, I will immediately notify you and provide an
>>>>> update regarding the reactivation of your services.
>>>>>
>>>>> Thank you for your patience.
>>>>>
>>>>> Regards,
>>>>> Dilip
>>>>> U4B CC Collections Team
>>>>>
>>>>> On Mon, Mar 2, 2026 at 8:34 PM Lyndsey Organ <lyndsey.organ@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Dilip,
>>>>>>
>>>>>> Can you please let us know the status of our account? I haven't heard
>>>>>> anything back since my email from Friday.
>>>>>>
>>>>>>
>>>>>> *Thank you!*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Lyndsey Organ*
>>>>>>
>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>
>>>>>> Mobile: 316.253.6494
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Feb 27, 2026 at 1:02 PM Lyndsey Organ <
>>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Dilip,
>>>>>>>
>>>>>>> I am writing to formally request the immediate reinstatement of our
>>>>>>> account. It was inactivated two days ago—prior to the payment deadline
>>>>>>> provided in your message yesterday.
>>>>>>>
>>>>>>> Because the Virtual Card/Net 10 system proved non-functional in
>>>>>>> 2025, we should have reverted back to our established ACH/Net 30 terms.
>>>>>>> Since we processed payment yesterday, please update your records before the
>>>>>>> next statement run to prevent future erroneous shut-offs.
>>>>>>>
>>>>>>> Please confirm when service is active.
>>>>>>>
>>>>>>>
>>>>>>> *Thank you!*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Lyndsey Organ*
>>>>>>>
>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>
>>>>>>> Mobile: 316.253.6494
>>>>>>>
>>>>>>> [image: image.png]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Feb 27, 2026 at 11:55 AM Dilip Pachanouri <
>>>>>>> dpacha1@ext.uber.com> wrote:
>>>>>>>
>>>>>>>> Hi An Ly,
>>>>>>>>
>>>>>>>> Thank you for your email
>>>>>>>>
>>>>>>>> We have not yet received the payment in our system. Once the funds
>>>>>>>> are allocated to your account, we will promptly reactivate your services.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Dilip
>>>>>>>> U4B CC Collections Team
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Feb 27, 2026 at 10:10 PM <an.ly@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Hello Dilip,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Our account has been inactive for the past few days. We kindly
>>>>>>>>> request your assistance in reactivating it as soon as possible. I also
>>>>>>>>> emailed you yesterday with payment confirmation.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> With our account now up to date, we kindly request that our terms
>>>>>>>>> be updated back to *Net 30*. Our terms were adjusted when our
>>>>>>>>> payment method was set up as a Virtual Card. However, we have historically
>>>>>>>>> been paying via bank transfer and intend to continue doing so.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for your attention to this matter. Please let us know
>>>>>>>>> once our terms have been updated.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> An Ly
>>>>>>>>>
>>>>>>>>> Accounts Payable Manager| *TheKey*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* an.ly@thekey.com <an.ly@thekey.com>
>>>>>>>>> *Sent:* Thursday, February 26, 2026 12:56 PM
>>>>>>>>> *To:* b2b-collections@uber.com; lyndsey.organ@thekey.com
>>>>>>>>> *Cc:* ddas24@ext.uber.com; dpacha1@ext.uber.com
>>>>>>>>> *Subject:* RE: Payment Required: Follow up on the Outstanding
>>>>>>>>> Balance from The Key- CAN To be used for business purposes only | U4B
>>>>>>>>> Account - 1000051394
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hello Dilip,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We have initiated payment today. Please see the payment
>>>>>>>>> confirmation below.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> With our account now up to date, we kindly request that our terms
>>>>>>>>> be updated back to *Net 30*. Our terms were adjusted when our
>>>>>>>>> payment method was set up as a Virtual Card. However, we have historically
>>>>>>>>> been paying via bank transfer and intend to continue doing so.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for your attention to this matter. Please let us know
>>>>>>>>> once our terms have been updated.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> An Ly
>>>>>>>>>
>>>>>>>>> Accounts Payable Manager| *TheKey*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Dilip Pachanouri <b2b-collections@uber.com>
>>>>>>>>> *Sent:* Thursday, February 26, 2026 7:00 AM
>>>>>>>>> *To:* an.ly@thekey.com; lyndsey.organ@thekey.com
>>>>>>>>> *Cc:* b2b-collections@uber.com; ddas24@ext.uber.com;
>>>>>>>>> dpacha1@ext.uber.com
>>>>>>>>> *Subject:* Re: Payment Required: Follow up on the Outstanding
>>>>>>>>> Balance from The Key- CAN To be used for business purposes only | U4B
>>>>>>>>> Account - 1000051394
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dear Valued Customer,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> I hope this email finds you well.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We are writing to follow up regarding the outstanding balance of
>>>>>>>>> CA$13,496.72 on your account. Our records indicate that this payment is now
>>>>>>>>> overdue, and despite previous notifications, we have not yet received the
>>>>>>>>> funds.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> However, please be advised that if the payment is not processed by
>>>>>>>>> the end of business tomorrow, we will be required to temporarily suspend
>>>>>>>>> your account services.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> "an.ly@thekey.com" , "lyndsey.organ@thekey.com"
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2026-02-23 14:15:46
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Payment Required: Follow up on the Outstanding Balance from The
>>>>>>>>> Key- CAN To be used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Dear Valued Customer,
>>>>>>>>>
>>>>>>>>> We’re following up on our previous email regarding the past due
>>>>>>>>> balance of CAD 13,496.72 in your The Key- CAN To be used for business
>>>>>>>>> purposes only account. The following are still open in your account:
>>>>>>>>>
>>>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>>>
>>>>>>>>> Reference Number
>>>>>>>>>
>>>>>>>>> Amount
>>>>>>>>>
>>>>>>>>> Due Date
>>>>>>>>>
>>>>>>>>> Aging Days
>>>>>>>>>
>>>>>>>>> 78C141C313
>>>>>>>>>
>>>>>>>>> CAD 13,496.72
>>>>>>>>>
>>>>>>>>> 02/08/2026
>>>>>>>>>
>>>>>>>>> 15
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>>>> immediately update your payment method.
>>>>>>>>>
>>>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>>>> account manager.
>>>>>>>>>
>>>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Dilip
>>>>>>>>> U4B CC Collections Team
>>>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> "an.ly@thekey.com" , "lyndsey.organ@thekey.com"
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2026-02-18 10:23:48
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Dear Valued Customer,
>>>>>>>>>
>>>>>>>>> This is to inform you that our records show a past due balance of
>>>>>>>>> CAD 21,971.34 in your The Key- CAN To be used for business
>>>>>>>>> purposes only U4B CC account. We have received a partial payment
>>>>>>>>> of CAD 8,474.62 till date and the balance of CAD 13,496.72 is yet to be
>>>>>>>>> received.
>>>>>>>>>
>>>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>>>
>>>>>>>>> Reference Number
>>>>>>>>>
>>>>>>>>> Amount
>>>>>>>>>
>>>>>>>>> Due Date
>>>>>>>>>
>>>>>>>>> Aging Days
>>>>>>>>>
>>>>>>>>> 78C141C313
>>>>>>>>>
>>>>>>>>> CAD  13,496.72
>>>>>>>>>
>>>>>>>>> 02/08/2026
>>>>>>>>>
>>>>>>>>> 10
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>>>> immediately update your payment method.
>>>>>>>>>
>>>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>>>> account manager.
>>>>>>>>>
>>>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Dilip
>>>>>>>>> U4B CC Collections Team
>>>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> "an.ly@thekey.com"
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com" , "
>>>>>>>>> jgampo@ext.uber.com" , "lyndsey.organ@thekey.com"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2026-02-10 08:41:58
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Hi An Ly,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for your email
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please note that before transitioning the payment method from
>>>>>>>>> credit card to ACH, all outstanding balances including the current balance
>>>>>>>>> of CA$16,624.22 must be fully cleared. There should be no pending amounts
>>>>>>>>> on the account at the time of this change.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Once the account balance is settled in full, we will be routing to
>>>>>>>>> the support team to proceed with the ACH setup.
>>>>>>>>>
>>>>>>>>> Should you have any questions or require assistance with the
>>>>>>>>> payment, please let us know.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> an.ly@thekey.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> ddas24@ext.uber.com, jgampo@ext.uber.com, lyndsey.organ@thekey.com
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2026-02-09 14:24:28
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> RE: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Hi Dilip,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We would also like to confirm that we are not using virtual card
>>>>>>>>> as a form of payment. We will continue to remit payment via bank transfer.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly proceed with updating our account to reflect Net 30 terms
>>>>>>>>> and our preferred payment method.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> An Ly
>>>>>>>>>
>>>>>>>>> Accounts Payable Manager| *TheKey*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Dilip Pachanouri <b2b-collections@uber.com>
>>>>>>>>> *Sent:* Monday, February 9, 2026 12:16 PM
>>>>>>>>> *To:* an.ly@thekey.com
>>>>>>>>> *Cc:* b2b-collections@uber.com; ddas24@ext.uber.com;
>>>>>>>>> jgampo@ext.uber.com; lyndsey.organ@thekey.com
>>>>>>>>> *Subject:* Re: Action Required: Outstanding Balances on The Key-
>>>>>>>>> CAN To be used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi An Ly,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The account has been activated. However, we have only received
>>>>>>>>> payment for December, and the January statement has since been generated.
>>>>>>>>> Please note that the automatic payment attempts on February 8th and 9th
>>>>>>>>> were unsuccessful.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> As per your payment terms, statements are generated on the 1st of
>>>>>>>>> each month and payments must be cleared by the 10th. We kindly request that
>>>>>>>>> you settle the outstanding balance by February 10th to avoid any potential
>>>>>>>>> suspension of the account.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The statement has been attached for your reference.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> an.ly@thekey.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com, lyndsey.organ@thekey.com
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> ddas24@ext.uber.com, jgampo@ext.uber.com
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2026-02-09 11:54:33
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> RE: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Hi Dilip,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Is there a service number we can call to restore our service? Our
>>>>>>>>> account is being deactivated, and our users are unable to use Uber. We need
>>>>>>>>> to get this resolved ASAP. Thank you for your assistance.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> An Ly
>>>>>>>>>
>>>>>>>>> Accounts Payable Manager| *TheKey*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Dilip Pachanouri <b2b-collections@uber.com>
>>>>>>>>> *Sent:* Monday, February 9, 2026 5:32 AM
>>>>>>>>> *To:* lyndsey.organ@thekey.com
>>>>>>>>> *Cc:* b2b-collections@uber.com; ddas24@ext.uber.com;
>>>>>>>>> jgampo@ext.uber.com; an.ly@thekey.com
>>>>>>>>> *Subject:* Re: Action Required: Outstanding Balances on The Key-
>>>>>>>>> CAN To be used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Lyndsey,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for confirming the payment. We have received the
>>>>>>>>> payment, and once it has been fully applied to the account, I will provide
>>>>>>>>> an update accordingly.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> lyndsey.organ@thekey.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> "ddas24@ext.uber.com" , "jgampo@ext.uber.com" , "an.ly@thekey.com"
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2026-02-06 15:37:08
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Hi,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We paid that balance last week on 1/29. Can you please check on
>>>>>>>>> your end to see why our payment isn't reflecting?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thank you!*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Lyndsey Organ*
>>>>>>>>>
>>>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>>>
>>>>>>>>> Mobile: 316.253.6494
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Feb 6, 2026 at 3:04 PM Dilip Pachanouri <
>>>>>>>>> b2b-collections@uber.com> wrote:
>>>>>>>>>
>>>>>>>>> Dear Lyndsey,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We would like to inform you that your account has been temporarily
>>>>>>>>> suspended due to non-payment of the outstanding balance from the December
>>>>>>>>> statement. Additionally, the January statement was generated on 1st
>>>>>>>>> February is available for your review and due by 08th Feb.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly arrange for the outstanding payment to be processed at
>>>>>>>>> earliest. Once payment has been made, please notify us so we can promptly
>>>>>>>>> review and reactivate your account and continue providing our services.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> If you require any clarification regarding the outstanding amounts
>>>>>>>>> or payment details, please do not hesitate to contact us.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> dpacha1@ext.uber.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> "Lyndsey Organ"
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com, jgampo@ext.uber.com, "
>>>>>>>>> ddas24@ext.uber.com" , "an.ly@thekey.com"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2026-02-04 13:05:34
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Dear Lyndsey,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please advise when the outstanding balance of CAD 8,474.62 is
>>>>>>>>> expected to be processed, as your account is currently 34 days past due.
>>>>>>>>> Additionally, your January statement has been generated and is now
>>>>>>>>> available for your review.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We require an immediate update on your payment status. Please be
>>>>>>>>> advised that the account will be subject to suspension, including potential
>>>>>>>>> service disruption, if the outstanding balance remains unpaid.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jan 30, 2026 at 10:34 AM Dilip Pachanouri <
>>>>>>>>> dpacha1@ext.uber.com> wrote:
>>>>>>>>>
>>>>>>>>> Hi Lyndsey,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for your email
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please note that before transitioning the payment method from
>>>>>>>>> credit card to ACH, all outstanding balances including the current balance
>>>>>>>>> must be fully cleared. There should be no pending amounts on the account at
>>>>>>>>> the time of this change.
>>>>>>>>>
>>>>>>>>> Once the account balance is settled in full, we will be routing to
>>>>>>>>> the support team to proceed with the ACH setup.
>>>>>>>>>
>>>>>>>>> Should you have any questions or require assistance with the
>>>>>>>>> payment, please let us know.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jan 30, 2026 at 6:34 AM Lyndsey Organ <
>>>>>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>> Hello,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Our payment terms should now be Net 30, as we should be set up for
>>>>>>>>> ACH payment, which we previously notified your team about, since the credit
>>>>>>>>> card option failed the first bill we tried to pay with credit card. Please
>>>>>>>>> update our payment terms on your end. Here is an email sent out at the
>>>>>>>>> beginning of January.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thank you!*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Lyndsey Organ*
>>>>>>>>>
>>>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>>>
>>>>>>>>> Mobile: 316.253.6494
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jan 30, 2026 at 8:20 AM Dilip Pachanouri <
>>>>>>>>> b2b-collections@uber.com> wrote:
>>>>>>>>>
>>>>>>>>> Dear Lyndsey,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> I am writing to follow up on my previous email regarding the
>>>>>>>>> outstanding balance of CAD 8,474.62, which is now 23 days past due.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Your payment terms are immediately and should be cleared by the
>>>>>>>>> 10th of each month after statement generated. We kindly request that this
>>>>>>>>> overdue amount be settled as soon as possible to avoid any disruption to
>>>>>>>>> your account, including potential suspension of services.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please let us know once the payment has been made.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We appreciate your prompt attention to this matter and look
>>>>>>>>> forward to your confirmation.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> "lyndsey.organ@thekey.com"
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com" , "
>>>>>>>>> an.ly@thekey.com" , "dpacha1@ext.uber.com"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2026-01-27 05:59:47
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Dear Valued Customer,
>>>>>>>>>
>>>>>>>>> Kind Reminder
>>>>>>>>>
>>>>>>>>> We’re following up on our previous email regarding the past due
>>>>>>>>> balance of CAD 13,286.03 in your The Key- CAN To be used for
>>>>>>>>> business purposes only U4B CC account. We have received a partial payment
>>>>>>>>> of CAD 4,811.41 till date and the balance of CAD 8,474.62 is yet to be
>>>>>>>>> received.
>>>>>>>>>
>>>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>>>
>>>>>>>>> Reference Number
>>>>>>>>>
>>>>>>>>> Amount
>>>>>>>>>
>>>>>>>>> Due Date
>>>>>>>>>
>>>>>>>>> Aging Days
>>>>>>>>>
>>>>>>>>> 9EBA94B5D1
>>>>>>>>>
>>>>>>>>> CAD 8,474.62
>>>>>>>>>
>>>>>>>>> 01/08/2026
>>>>>>>>>
>>>>>>>>> 19
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>>>> immediately update your payment method.
>>>>>>>>>
>>>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>>>> account manager.
>>>>>>>>>
>>>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Dilip
>>>>>>>>> U4B CC Collections Team
>>>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> "lyndsey.organ@thekey.com"
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com" , "
>>>>>>>>> an.ly@thekey.com" , "dpacha1@ext.uber.com"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2026-01-21 10:15:20
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Dear Valued Customer,
>>>>>>>>>
>>>>>>>>> We’re following up on our previous email regarding the past due
>>>>>>>>> balance of CAD 13,286.03 in your The Key- CAN To be used for
>>>>>>>>> business purposes only U4B CC account. We have received a partial payment
>>>>>>>>> of CAD 4,811.41 till date and the balance of CAD 8,474.62 is yet to be
>>>>>>>>> received.
>>>>>>>>>
>>>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>>>
>>>>>>>>> Reference Number
>>>>>>>>>
>>>>>>>>> Amount
>>>>>>>>>
>>>>>>>>> Due Date
>>>>>>>>>
>>>>>>>>> Aging Days
>>>>>>>>>
>>>>>>>>> 9EBA94B5D1
>>>>>>>>>
>>>>>>>>> CAD 8,474.62
>>>>>>>>>
>>>>>>>>> 01/08/2026
>>>>>>>>>
>>>>>>>>> 13
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>>>> immediately update your payment method.
>>>>>>>>>
>>>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>>>> account manager.
>>>>>>>>>
>>>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Dilip
>>>>>>>>> U4B CC Collections Team
>>>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> "lyndsey.organ@thekey.com"
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com" , "
>>>>>>>>> an.ly@thekey.com" , "dpacha1@ext.uber.com"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2026-01-16 11:39:46
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Dear Valued Customer,
>>>>>>>>>
>>>>>>>>> This is to inform you that our records show a past due balance of
>>>>>>>>> CAD 13,286.03 in your The Key- CAN To be used for business
>>>>>>>>> purposes only U4B CC account. We have received a partial payment
>>>>>>>>> of CAD 4,811.41 till date and the balance of CAD 8,474.62 is yet to be
>>>>>>>>> received.
>>>>>>>>>
>>>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>>>
>>>>>>>>> Reference Number
>>>>>>>>>
>>>>>>>>> Amount
>>>>>>>>>
>>>>>>>>> Due Date
>>>>>>>>>
>>>>>>>>> Aging Days
>>>>>>>>>
>>>>>>>>> 9EBA94B5D1
>>>>>>>>>
>>>>>>>>> CAD 8,474.62
>>>>>>>>>
>>>>>>>>> 01/08/2026
>>>>>>>>>
>>>>>>>>> 08
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>>>> immediately update your payment method.
>>>>>>>>>
>>>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>>>> account manager.
>>>>>>>>>
>>>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Dilip
>>>>>>>>> U4B CC Collections Team
>>>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> dpacha1@ext.uber.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> "Lyndsey Organ"
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com, "ddas24@ext.uber.com" , "
>>>>>>>>> an.ly@thekey.com" , "schand96@ext.uber.com"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2026-01-06 05:59:05
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Hi Lyndsey,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for the payment confirmation. We will inform you as soon
>>>>>>>>> as it reflects in our account.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jan 5, 2026 at 12:40 PM Lyndsey Organ <
>>>>>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>> Good afternoon,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please see payment confirmation below. You should see these funds
>>>>>>>>> in your bank within 3-5 business days.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thank you!*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Lyndsey Organ*
>>>>>>>>>
>>>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>>>
>>>>>>>>> Mobile: 316.253.6494
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jan 2, 2026 at 1:34 PM Dilip Pachanouri <
>>>>>>>>> b2b-collections@uber.com> wrote:
>>>>>>>>>
>>>>>>>>> Hi Lyndsey,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for your email
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please process the payment using the ACH bank details provided
>>>>>>>>> below. The December statement has also been generated and is attached for
>>>>>>>>> your reference; kindly review it to ensure all information is accurate.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Additionally, before switching from credit card to ACH, please
>>>>>>>>> ensure that any outstanding balance is cleared.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Bank Name
>>>>>>>>>
>>>>>>>>> Citibank
>>>>>>>>>
>>>>>>>>> Bank Address
>>>>>>>>>
>>>>>>>>> 123 Front St West, Toronto, ON M5J 2M3, Canada
>>>>>>>>>
>>>>>>>>> Account Name
>>>>>>>>>
>>>>>>>>> UBER HOLDINGS CANADA INC
>>>>>>>>>
>>>>>>>>> Account Number
>>>>>>>>>
>>>>>>>>> 3007300001
>>>>>>>>>
>>>>>>>>> ABA/Routing Number
>>>>>>>>>
>>>>>>>>> 032820012
>>>>>>>>>
>>>>>>>>> SWIFT/BIC
>>>>>>>>>
>>>>>>>>> CITICATTBCH
>>>>>>>>>
>>>>>>>>> Memo/Addit. Info
>>>>>>>>>
>>>>>>>>> U4B 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We would appreciate it if you could share the proof of payment
>>>>>>>>> after processing.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> lyndsey.organ@thekey.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> "ddas24@ext.uber.com" , "an.ly@thekey.com" , "dpacha1@ext.uber.com"
>>>>>>>>> , "schand96@ext.uber.com"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2025-12-31 11:37:54
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Hi Dilip,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> After discussing with our AP team, we encountered an issue paying
>>>>>>>>> you via credit card on the last payment, so we changed the payment method
>>>>>>>>> back to ACH vs credit card. Therefore, please change our payment terms back
>>>>>>>>> to net30 as we will not be paying via credit card in the near future.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thank you!*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Lyndsey Organ*
>>>>>>>>>
>>>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>>>
>>>>>>>>> Mobile: 316.253.6494
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Dec 31, 2025 at 5:02 AM Dilip Pachanouri <
>>>>>>>>> b2b-collections@uber.com> wrote:
>>>>>>>>>
>>>>>>>>> Hi Lyndsey,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for your email
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The credit card account is not enrolled in a Net 30 payment plan,
>>>>>>>>> accordingly, the outstanding balance is immediately due. We have received
>>>>>>>>> CAD 5,281.13 to date, with a remaining balance of CAD 4,811.41 outstanding.
>>>>>>>>> Please log in to business.uber.com to submit payment. Let us know
>>>>>>>>> if you have any questions.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> lyndsey.organ@thekey.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> "Dilip Pachanouri"
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com, "ddas24@ext.uber.com" , "
>>>>>>>>> schand96@ext.uber.com" , "An Ly"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2025-12-29 08:13:39
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Hi all,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> After speaking with our AP team, it seems that invoices prior to
>>>>>>>>> the 12/1 invoice had terms of Net 30. Therefore, we show the 12/1 invoice
>>>>>>>>> with a due date of 12/31/25. Please check to see why the payment terms
>>>>>>>>> changed on this last bill.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thank you!*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Lyndsey Organ*
>>>>>>>>>
>>>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>>>
>>>>>>>>> Mobile: 316.253.6494
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Dec 26, 2025 at 8:40 AM Dilip Pachanouri <
>>>>>>>>> dpacha1@ext.uber.com> wrote:
>>>>>>>>>
>>>>>>>>> Hi Lyndsey,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you for the update. We have revised our records and will use
>>>>>>>>> the contacts provided for all future communications.
>>>>>>>>>
>>>>>>>>> We appreciate you coordinating with your AP team and look forward
>>>>>>>>> to your update.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Dilip
>>>>>>>>>
>>>>>>>>> U4B CC Collections Team
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Dec 26, 2025 at 6:20 AM Lyndsey Organ <
>>>>>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>> Hello,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> It looks as if your contact list may be outdated. Can you use the
>>>>>>>>> below for future communications? I will work with our AP team for a status
>>>>>>>>> on the invoice.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Invoice questions and general inquiries -> Coupasupport@thekey.com
>>>>>>>>>
>>>>>>>>> Invoice submission *only *(in PDF format) ->
>>>>>>>>> invoices@thekey.coupahost.com
>>>>>>>>>
>>>>>>>>> Invoice submission *only *(in non-PDF format, ex: Word, Excel,
>>>>>>>>> image files, etc.) -> utility_rent@thekey.com
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thank you!*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Lyndsey Organ*
>>>>>>>>>
>>>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>>>
>>>>>>>>> Mobile: 316.253.6494
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Dec 26, 2025 at 8:12 AM Dilip Pachanouri <
>>>>>>>>> b2b-collections@uber.com> wrote:
>>>>>>>>>
>>>>>>>>> Dear Valued Customer,
>>>>>>>>>
>>>>>>>>> Kind Reminder
>>>>>>>>>
>>>>>>>>> This is to inform you that our records show a past due balance of
>>>>>>>>> CAD 10,092.54 in your The Key- CAN To be used for business
>>>>>>>>> purposes only U4B CC account. We have received a partial payment of CAD
>>>>>>>>> 5,281.13 till date and the balance of CAD 4,811.41 is yet to be received.
>>>>>>>>>
>>>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>>>
>>>>>>>>> Reference Number
>>>>>>>>>
>>>>>>>>> Amount
>>>>>>>>>
>>>>>>>>> Due Date
>>>>>>>>>
>>>>>>>>> Aging Days
>>>>>>>>>
>>>>>>>>> 6A32986444
>>>>>>>>>
>>>>>>>>> CAD 4,811.41
>>>>>>>>>
>>>>>>>>> 12/08/2025
>>>>>>>>>
>>>>>>>>> 19
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>>>> immediately update your payment method.
>>>>>>>>>
>>>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>>>> account manager.
>>>>>>>>>
>>>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>>>
>>>>>>>>> Holiday Notice: Please ensure all outstanding dues are settled to
>>>>>>>>> avoid any service interruptions during the festive period.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Dilip
>>>>>>>>> U4B CC Collections Team
>>>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> "victoria.conwell@thekey.com" , "anotte.francois@thekey.com" , "
>>>>>>>>> andreas.kozak@thekey.com" , "tt@thekey.com" , "
>>>>>>>>> seth.poindexter@thekey.com" , "kahla.malveda@thekey.com"
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> "b2b-collections@uber.com" , "ddas24@ext.uber.com" , "
>>>>>>>>> schand96@ext.uber.com"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2025-12-22 08:47:38
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Re: Action Required: Outstanding Balances on The Key- CAN To be
>>>>>>>>> used for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Dear Valued Customer,
>>>>>>>>>
>>>>>>>>> This is to inform you that our records show a past due balance of
>>>>>>>>> CAD 10,092.54 in your The Key- CAN To be used for business
>>>>>>>>> purposes only U4B CC account. We have received a partial payment of CAD
>>>>>>>>> 5,281.13 till date and the balance of CAD 4,811.41 is yet to be received.
>>>>>>>>>
>>>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>>>
>>>>>>>>> Reference Number
>>>>>>>>>
>>>>>>>>> Amount
>>>>>>>>>
>>>>>>>>> Due Date
>>>>>>>>>
>>>>>>>>> Aging Days
>>>>>>>>>
>>>>>>>>> 6A32986444
>>>>>>>>>
>>>>>>>>> CAD 4,811.41
>>>>>>>>>
>>>>>>>>> 12/08/2025
>>>>>>>>>
>>>>>>>>> 15
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>>>> immediately update your payment method.
>>>>>>>>>
>>>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>>>> account manager.
>>>>>>>>>
>>>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Holiday Notice: Please ensure all outstanding dues are settled by
>>>>>>>>> December 23rd to avoid any service interruptions during the festive period
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Dilip
>>>>>>>>> U4B CC Collections Team
>>>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad254
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *
>>>>>>>>>
>>>>>>>>> dpacha1@ext.uber.com
>>>>>>>>>
>>>>>>>>> *To: *
>>>>>>>>>
>>>>>>>>> anotte.francois@thekey.com, andreas.kozak@thekey.com,
>>>>>>>>> tt@thekey.com, victoria.conwell@thekey.com,
>>>>>>>>> seth.poindexter@thekey.com, kahla.malveda@thekey.com
>>>>>>>>>
>>>>>>>>> *Cc: *
>>>>>>>>>
>>>>>>>>> b2b-collections@uber.com, "Debkanya Das" , "Subhasree
>>>>>>>>> Chandrasekaran"
>>>>>>>>>
>>>>>>>>> *Date: *
>>>>>>>>>
>>>>>>>>> 2025-12-17 09:01:46
>>>>>>>>>
>>>>>>>>> *Subject: *
>>>>>>>>>
>>>>>>>>> Action Required: Outstanding Balances on The Key- CAN To be used
>>>>>>>>> for business purposes only | U4B Account - 1000051394
>>>>>>>>>
>>>>>>>>> Dear Valued Customer,
>>>>>>>>>
>>>>>>>>> This is to inform you that our records show a past due balance of
>>>>>>>>> CAD 10,092.54 in your The Key- CAN To be used for business
>>>>>>>>> purposes only U4B CC account. We have received a partial payment of CAD
>>>>>>>>> 5,281.13 till date and the balance of CAD 4,811.41 is yet to be received.
>>>>>>>>>
>>>>>>>>> Kindly refer to the below table for details of the open balance.
>>>>>>>>>
>>>>>>>>> Reference Number
>>>>>>>>>
>>>>>>>>> Amount
>>>>>>>>>
>>>>>>>>> Due Date
>>>>>>>>>
>>>>>>>>> Aging Days
>>>>>>>>>
>>>>>>>>> 6A32986444
>>>>>>>>>
>>>>>>>>> CAD 4,811.41
>>>>>>>>>
>>>>>>>>> 12/08/2025
>>>>>>>>>
>>>>>>>>> 09
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly review the list provided above and let us know if you have
>>>>>>>>> questions or concerns. We request that you visit business.uber.com to
>>>>>>>>> immediately update your payment method.
>>>>>>>>>
>>>>>>>>> If you have any additional concerns, please reach out to your
>>>>>>>>> account manager.
>>>>>>>>>
>>>>>>>>> Thank you, and we’re looking forward to hearing from you soon.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Dilip
>>>>>>>>> U4B CC Collections Team
>>>>>>>>> Account Reference: 6e383027-42bf-4682-b5c9-cc9108ad2541
>>>>>>>>>
>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>> send an email to b2b-collections+unsubscribe@uber.com.
>>>>>>>>>
>>>>>>>>>