--0000000000003a82830631477c4c Content-Type: text/plain; charset="UTF-8" All, Ashley and I are thrilled to announce our new Quality Key Metric. We believe wholeheartedly the addition of this very important metric to TheKey Incentive Plan will not only drive the long term client results we want, but also reinforce a commitment to the quality across the organization. Please take a moment to review all of the details attached and begin implementing with your teams immediately. We will review this in detail tomorrow with our GMs. If you have any questions at all, please do not hesitate to reach out to us. Ashley and Melissa RDO: New Quality Metric --0000000000003a82830631477c4c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All, Ashley and I are thrilled to announce our new Qu= ality Key Metric. We believe=C2=A0wholeheartedly the addition of this very = important metric to TheKey Incentive Plan will not only drive the long term= client results we want, but also reinforce a commitment to the quality acr= oss the organization. Please take a moment to review all of the details att= ached and begin implementing with your teams immediately. We will review th= is in detail tomorrow with our GMs. If you have any=C2=A0questions at all,= please do not hesitate to reach out to us. =C2=A0Ashley and Melissa = =C2=A0 RDO: New Quality Metric --0000000000003a82830631477c4c--