--Apple-Mail-A4506174-CDE5-4126-BF74-360ACA530744 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Tha= nks Tim Let=E2=80=99s try Fri= sket14@bell.net Stephen&nbs= p; On Apr 19, 2023, at 3:05 PM, Timothy Thomas <= ;tt@thekey.com> wrote: =EF=BB=BF There is definitely a bug of some kind as I can confirm the same exper= ience. I have reached out to my support contact at W= ellsky and will circle back as soon as I hear back. In the interim do you have another email address we could try to set y= ou up with? On Wed, Apr 19, 2023 at 2:57=E2=80=AFPM Jon McDonald < jon.mcdonald@sympatico.ca > w= rote: =EF=BB=BF Hi T= im I reset my password with= the one you gave me. I tri= ed to log on with new password but same result Stephen On Apr 19,= 2023, at 2:53 PM, Timothy Thomas < tt@thekey.com > wrote: =EF=BB= =BF Hi Jon, I've reset your pa= ssword for the Family Room portal. Could you please follow the link in your e= mail to reset your password and please select the following password so I ca= n assist in debugging the problem. Password: TheKey= 123 Let me know when this has been completed. = Thank you, Tim -- Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.c= om (514) 591-9387 TheKey.ca -- <f