Hi June, Sure, Kindly allow me some moments. I will reach out to you. Warm Regards, Subham Banerjee Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com
On
Tue, 14 Nov at 5:00 PM
, JuneLapointe <jlapointe@homecareassistance.com> wrote:
Hi Subham,
You can reach out to me on my 8x8 number which works on my desktop but not on the cell phone app. 519-954-2113.
Sincerely, June Lapointe
On-call Manager
Office 519-954-2111
TheKey.ca
On Tue, Nov 14, 2023 at 4:44 PM Subham Banerjee <itsupport@thekey.com> wrote:
Hi Timothy,
Thank you for reaching out to IT Help Desk, I am checking about her 8x8 account and access.
Kindly share her best number to reach out. I will reach out to her as soon as possible.
Warm Regards,
Subham Banerjee
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com
On
Tue, 14 Nov at 4:34 PM
, Timothy Thomas <tt@thekey.com> wrote:
Hi,
User June Lapointe has been having issues with her 8x8 and she reached out to their support team for help. This is the response she received. Can you assist?
Thanks,
Tim
---------- Forwarded message --------- From: June Lapointe <jlapointe@thekey.com> Date: Tue, Nov 14, 2023 at 4:14 PM Subject: 8x8 Issue Not Resolved To: Timothy Thomas <tt@thekey.com>
Hi Tim,
I am now able to log into my 8x8 app but not able to receive or make calls. This is the email from 8x8 IT. Do I need to send it the TheKey IT?
8x8 Support Case #: C4802384 Subject: Unable to login on 8x8 Work for Mobile Status: In Progress - Customer Responded Account: Home Care Assistance Dear June,
I'm writing regarding your 8x8 Support case. I have done several tests on my end and I was able to reproduce the behavior and then I found that your profile configuration is desynced on the backend so I will need your permission for me to toggle your profile license. This troubleshooting step will resync all your profile configuration to the backend but will also delete any any existing voicemails, faxes, and recordings so make sure these are backed up prior to toggling the license. Please let me know if your IT or Company Admin does not authorize this troubleshooting step so I can go and escalate the case for further investigation. Pending reply.
To review your case or provide additional details, click here. If prompted, please log in with your 8x8 username and password. (Business customers only.)
You can also reply to this email (please preserve the original body of the email).
Thank you, Alexandru Iancu Technical Support Engineer
Sincerely, June Lapointe
On-call Manager
Office 519-954-2111
TheKey.ca
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca