--000000000000ec8d2306091cbf0f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome, thank you so much! On Wed, Nov 1, 2023 at 12:58=E2=80=AFPM Briana Caterina Del Real wrote: > Hi Audra, > The unpaired bill and pay rates have been added to both CC url's please > review . I have not deleted any rates as some may still be in use and it > will affect schedules if we delete . Your team can now go in and set > default rates or change the rates . Let me know if you have any questions > > > > Thanks, > > Briana Caterina Del Real > > > > On Tue, 31 Oct at 3:32 PM , Briana Caterina Del Real clearcaresupport@homecareassistance.com> wrote: > Thank you I will let you know once completed . > > > > > =E2=80=8B > > > > On Tue, 31 Oct at 9:04 AM , Timothy Thomas wrote: > Approved on my end, thanks all. > > On Tue, Oct 31, 2023 at 12:27=E2=80=AFAM Audra Williams wrote: > >> I approve unless @Timothy Thomas has a reason we >> shouldn't move forward with this change. >> >> Best, >> >> On Wed, Oct 25, 2023 at 2:36=E2=80=AFPM Briana Caterina Del Real > clearcaresupport@homecareassistance.com> wrote: >> >>> >>> Thank you Audra let me know when we're clear to add the rates . >>> >>> For the OT pay it is set up as follows in Winnipeg. Any CG working more >>> then 12 hours in a day will generate OT after the 12 hr mark . >>> I was taking a look at the payroll tab as well and this GC for example >>> worked over 80 hrs but is only getting paid for the shifts she worked m= ore >>> then 12 hrs since this is how the Overtime pay is set up in Agency sett= ings >>> . >>> >>> Let me know how you would like to adjust the ot pay setting . >>> >>> >>> Thanks, >>> >>> Briana Caterina Del Real >>> >>> >>> >>> On Wed, 25 Oct at 3:41 PM , Chandani Patel >> cpatel@homecareassistance.com> wrote: >>> Hey Briana, >>> >>> Thank you, I am adding Chuck and Tim to this email thread as well. Chuc= k >>> is already aware of what is happening. >>> >>> Additionally to the other concerns. It looks like some settings were >>> changed for overtime in Winnipeg. I had a few caregivers bring up conce= rns >>> in the winnipeg office that they noticed their overtime is not being pa= id >>> out. It looks like the system is not registering their overtime even ov= er >>> the 80 hours mark. Could we please have this resolved too. >>> >>> Thank you! >>> >>> >> >> -- >> Audra Williams >> Director, Divisional Operations >> *Please note my email has changed:* >> audraw@TheKey.com >> >> (425) 757-7027 >> TheKey.com >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > 519059:611100 > --=20 Audra Williams Director, Divisional Operations *Please note my email has changed:* audraw@TheKey.com (425) 757-7027 TheKey.com [image: TheKey] --000000000000ec8d2306091cbf0f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome, t