--000000000000f5ca1505d92c6337 Content-Type: multipart/alternative; boundary="000000000000f5ca1305d92c6336" --000000000000f5ca1305d92c6336 Content-Type: text/plain; charset="UTF-8" Sounds good thanks for confirming Tim. Do you know how many hours you'd like to pre-purchase? The rate is the same as you currently pay at $105 + tax per hour. If you purchase 5 hours for example and we only use 3, then 2 will remain in the bank for future use and you can top up as needed. Once we can confirm the hours I'll get that info off to billing ASAP and we'll start taking care of those other issues for you. Thanks, [image: Scott Charles, Web Manager] Scott Charles, Web Manager U7 SOLUTIONS | Make the web work for you 78 George Street, Suite 204, Ottawa, ON K1N 5W1 Direct: 613-804-7894 Telephone: 1-888-236-1467 https://www.u7solutions.com [image: LinkedIn button] [image: Twitter button] [image: Facebook button] [image: Email list button] On Tue, Mar 1, 2022 at 1:11 PM Timothy Thomas wrote: > Hi Scott, > > Yes please apply the bank that doesn't expire so we can address these > little issues promptly. > > Thanks > > On Tue, Mar 1, 2022 at 10:23 AM Scott Charles scott.charles@u7solutions.com> wrote: > >> Hi Tim, >> >> Thanks for the info. I spoke with our developer to do some additional >> investigation based on the issues you mentioned above. The page with the >> formatting issue happened due to a conflict during our speed optimizations >> so we will fix this at no additional charge. >> >> Unfortunately, the scrolling issue and broken images were an >> existing issue on the site prior to our work and there isn't enough time >> left in the activity to cover these extra items since we took care of the >> menu problem yesterday at no additional charge. >> >> In order for us to determine the issue and implement a solution for the >> scrolling issue as well as remove the broken icons / push up the text to >> fill the gap we will have to discuss either another quote or purchasing >> support bank of hours to cover the work. >> >> I can create a quote similar to last time OR I can have our billing >> department reach out to purchase support bank of hours that never expire >> and can be applied to any small job or support activity you have now and in >> the future. Let me know which route you'd prefer to take or if you'd like >> additional information regarding the differences of a quote and bank of >> hours. >> >> Best, >> [image: Scott Charles, Web Manager] >> >> >> Scott Charles, Web Manager >> U7 SOLUTIONS | Make the web work for you >> 78 George Street, Suite 204, Ottawa, ON K1N 5W1 >> Direct: 613-804-7894 Telephone: 1-888-236-1467 >> https://www.u7solutions.com >> >> [image: LinkedIn button] [image: >> Twitter button] [image: Facebook >> button] [image: Email list button] >> >> >> >> On Mon, Feb 28, 2022 at 8:59 PM Timothy Thomas >> wrote: >> >>> I found a problem - >>> https://www.homecareassistancemontreal.ca/concierge-care.html seems to >>> have lost it's formatti