--000000000000acdf45061a1276d5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi team, I know Chuck and I were questioning last week the processing of this client account. I received the follow message from the daughter last night about being bill 2x and she would like to have the statement of account from January to current to review as she feels that they have been over billed. =E2=80=9C*I* *would like to understand why my bank account, previously a jo= int account with my mom, was charged $5,029.28 on May 31st - 7 weeks after she died and thus ended all care services. There was another charge of $4,465.90 on April 25th.* Kindly follow up with this as quickly as possible. Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 --000000000000acdf45061a1276d5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi team, I know Chuck and I were questioning last week the processing of this cli= ent account. I received the follow message from the daughter last night abo= ut being bill 2x and she would like to have the statement of account from J= anuary to current to review as she feels that they have been over billed.= =C2=A0 =E2=80=9C I =C2=A0 would like to understand why my bank account, previously a joint account w= ith my mom, was charged $5,029.28 on May 31st - 7 weeks after she died and = thus ended all care services. There was another charge of $4,465.90 on Apri= l 25th. Kindly follow up with this as quickly as possible.=C2=A0 Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey= Calgary Office number: (403) 301-3777 Winnipeg Office Number: (2= 04) 489-6000 Mobile number: (403) 305-6588 --000000000000acdf45061a1276d5--