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--0000000000002beb600626bb77d7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, Row 30 is the TheKey West Allis Row 85 is the Stowell page Is there a chance you were looking at row 30 instead of row 85? We were able to investigate and unfortunately what we found was 1) Google seemed to have removed/deleted reviews from Google Business Profiles within Google Maps and Local search starting in mid September and through October 2) Google removed any reviews that could have been employee created (e.g., "Great place to work! Very kind and friendly staff! " Let me know if getting on a call will help clarify any questions. Thanks, Phil On Tue, Nov 12, 2024 at 11:53=E2=80=AFAM Audra Williams = wrote: > @Phil Chanda can you help us look into this? > Danielle do you know what link you have used in the past? > > On Tue, Nov 12, 2024 at 8:51=E2=80=AFAM Danielle James > wrote: > >> Our link takes us to Stowell where none of out recent reviews are. We >> also had a referral source give us a review last week and now it is not >> showing up on google. >> >> Danielle James LPN >> *Milwaukee General Manager * >> *Please note my email has changed:* >> danielle.james@thekey.com >> (414) 309-4827 >> (414) 219-0300 >> TheKey.com >> [image: TheKey] >> >> >> On Tue, Nov 12, 2024 at 10:01=E2=80=AFAM Audra Williams >> wrote: >> >>> Hi Team, >>> >>> Let=E2=80=99s get started on gaining that KEY! Below are some valuable = tools to >>> help you and your teams succeed in gathering Google reviews for your >>> locations. >>> >>> Here >>> is >>> a spreadsheet with our Google My Business links. Please use *only the >>> provided links in Column M* for reviews. You may notice multiple >>> locations listed on the spreadsheet for your site; rest assured, these = will >>> roll up to the correct locations. >>> >>> I've also included text templates >>> for >>> your convenience. These can be quickly copied and pasted to send to >>> clients, client contacts, or referral sources, making it even easier to >>> engage with them and request a review. >>> >>> *PRO TIP:* Remind clients and families that they do not have to >>> disclose anything private or personal! They can simply mention that th= ey >>> had a great experience! >>> >>> Let=E2=80=99s keep the momentum going! >>> >>> Best, >>> >>> -- >>> Audra Williams >>> Director, Divisional Operations >>> (425) 757-7027 >>> TheKey.com >>> >>> >>> [image: TheKey] >>> >> > > -- > Audra Williams > Director, Divisional Operations > (425) 757-7027 > TheKey.com > > > [image: TheKey] > --0000000000002beb600626bb77d7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi = all, Row 30 is the TheKey West Allis Row 85 is the Stowell page=C2=A0 Is there a chance you were looking at row 30 instead of = row 85? = We were able to investigate and unfor= tunately what we found was 1) Google seemed to have removed/deleted reviews= from Google Business Profiles within Google Maps and Lo