yes I just answered one and missed the other as I was on the phone:)
On Wed, Aug 31, 2022 at 2:59 PM Timothy Thomas <tt@thekey.com> wrote:
> Hey Sharon. Youre back in the mix for Vancouver intake calls
>
> ---------- Forwarded message ---------
> From: Isabelle La <ila@thekey.com>
> Date: Wed, Aug 31, 2022 at 5:43 PM
> Subject: Re: Intake Ring Group
> To: Timothy Thomas <tt@thekey.com>
>
>
> This has been completed, thanks Tim.
>
> On Wed, Aug 31, 2022 at 1:31 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> Hi Isabelle,
>>
>> Another small change. Could you please add Sharon Speirs to the new
>> client inquiry for Vancouver.
>>
>> Thank you
>> Tim
>>
>> ---------- Forwarded message ---------
>> From: Timothy Thomas <tt@thekey.com>
>> Date: Thu, Aug 25, 2022 at 2:56 PM
>> Subject: Re: Intake Ring Group
>> To: Isabelle La <ila@thekey.com>
>> Cc: Dennis Fancy <dfancy@homecareassistance.com>, Chuck Terlesky <
>> cterlesky@homecareassistance.com>, Joey Taylor <
>> joey.taylor@homecareassistance.com>, Sharon Speirs <
>> sspeirs@homecareassistance.com>, Carolina Orosa <
>> corosa@homecareassistance.com>, Robin Behl <rbehl@thekey.com>
>>
>>
>> Timothy Thomas <tt@thekey.com>
>> 2:50 PM (4 minutes ago)
>> to Chuck
>> Hi Isabelle,
>>
>> Let's please hold off on making any Canadian Standard IVR changes for
>> Winnipeg and Calgary until we get that number ported in from Shaw. We can
>> look at standardizing in September.
>>
>> In the meantime, we will be centralizing Weekend On-Call between
>> Vancouver Winnipeg and Calgary. Please make the following changes to the
>> groups.
>>
>> *Current Calgary 8x8 IVR*
>> Office Hours: M-F 8A-4:30P
>>
>> - Option 1 - New Business / Intake: Dennis, Shawntel, Luna
>> - Option 2 - Existing Client: Shawntel, Luna, Brian, Chuck
>> - Option 3 - Caregivers
>> - Submenu - Calgary: Chandani
>> - Submenu - Winnipeg: Brian
>> - Option 9 - Repeat Menu
>>
>> After Hours: Saturday and Sunday 8A-8P - 866-798-1780.
>> All other After Hours: Forwards to Answering Service - 888-333-6609
>>
>> *Current Winnipeg 8x8 IVR*
>> Office Hours: M-F 9A-5P
>>
>> - Option 1 - New Business / Intake: Dennis, Shawntel, Luna
>> - Option 2 - Existing Client: Brian, Luna, Shawntel
>> - Option 3 - Caregivers
>> - Submenu - Calgary: Chandani
>> - Submenu - Winnipeg: Brian
>> - Option 9 - Repeat Menu
>>
>> After Hours: Saturday and Sunday 9A-9P - 866-798-1780.
>> All other After Hours: Forwards to Answering Service - 888-333-6609
>>
>> *Current Calgary HCA Employees Line 8x8 IVR*
>> Office Hours: M-F 8A-4:30P
>>
>> - Option 1 - Missed Clock In/Out: Shawntel, Chandani, 2 Employee Desk
>> Phones, Chuck, Luna, Jamie, Brian, Dennis
>> - Option 2 - Calgary Sick for Shift: Shawntel, Chandani, 2 Employee
>> Desk Phones, Chuck, Luna, Jamie, Brian, Dennis
>> - Option 3 - Time Off & Scheduling Changes: Shawntel, Chandani, 2
>> Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis
>> - Option 4 - Calgary Main Line
>>
>> After Hours
>>
>> - Option 1 - Voicemail for Missed Clock In/Out: Shawntel, Chandani, 2
>> Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis
>> - Option 2 - Voicemail for Calgary Sick for Shift: Shawntel,
>> Chandani, 2 Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis
>> - Option 3 - After Hours: Saturday and Sunday 8A-8P - 866-798-1780, All
>> other After Hours: Forwards to Answering Service - 888-333-6609
>> - Option 4 - Calgary Main Line
>>
>> *Current Vancouver 8x8 IVR *
>> Office Hours: M-F 9A-5P
>>
>> - Option 1 - New Business / Intake: Dennis, Cathy G, Cathy F
>> - Option 2 - Existing Client: Sharon, Cathy G, Cathy F
>> - Option 3 - Caregivers: Doris, Rancy, Anna,
>> - Option 4 - Recruitment: Elizabeth
>> - Option 5 - Company Directory
>> - Option 6 - All Others: Doris, Rancy
>> - Option 9 - Repeat Menu
>>
>> After Hours: Same Menu with all Options forwarding to Answering Service -
>> 866-798-1780
>>
>> On Thu, Aug 25, 2022 at 1:04 PM Isabelle La <ila@thekey.com> wrote:
>>
>>> Hi Tim,
>>>
>>> Certainly, please see below for a current summary of your Canadian Phone
>>> Routing. I have not started talking about the Calgary and Winnipeg
>>> locations getting on the Canadian Standard yet but this might be a good
>>> time for you to discuss with the local leaders. Currently, only Vancouver,
>>> Oakvill/Waterloo and Toronto have been converted to the Canadian Standard.
>>> We are still waiting to onboard Montreal when Joey is set to resume again
>>> and I'll wait for your direction, Tim, on how and when to onboard Calgary &
>>> Winnipeg for the new Canadian Standard. Let me know how else I can help.
>>>
>>> *Current Calgary 8x8 IVR*
>>> Office Hours: M-F 8A-4:30P
>>>
>>> - Option 1 - New Business / Intake: Dennis, Shawntel, Chuck
>>> - Option 2 - Existing Client: Shawntel, Chandani, Jamie, Luna,
>>> Chuck, Dennis, Brian
>>> - Option 3 - Caregivers
>>> - Submenu - Calgary: Chandani
>>> - Submenu - Winnipeg: Brian
>>> - Option 9 - Repeat Menu
>>>
>>> After Hours: Forwards to Answering Service - 888-333-6609
>>>
>>> *Current Winnipeg 8x8 IVR*
>>> Office Hours: M-F 9A-5P
>>>
>>> - Option 1 - New Business / Intake: Dennis, Shawntel, Chuck
>>> - Option 2 - Existing Client: Shawntel, Chandani, Jamie, Luna,
>>> Chuck, Dennis, Brian
>>> - Option 3 - Caregivers
>>> - Submenu - Calgary: Chandani
>>> - Submenu - Winnipeg: Brian
>>> - Option 9 - Repeat Menu
>>>
>>> After Hours: Forwards to Answering Service - 888-333-6609
>>>
>>> *Current Calgary HCA Employees Line 8x8 IVR*
>>> Office Hours: M-F 8A-4:30P
>>>
>>> - Option 1 - Missed Clock In/Out: Shawntel, Chandani, 2 Employee
>>> Desk Phones, Chuck, Luna, Jamie, Brian, Dennis
>>> - Option 2 - Calgary Sick for Shift: Shawntel, Chandani, 2 Employee
>>> Desk Phones, Chuck, Luna, Jamie, Brian, Dennis
>>> - Option 3 - Time Off & Scheduling Changes: Shawntel, Chandani, 2
>>> Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis
>>> - Option 4 - Calgary Main Line
>>>
>>> After Hours
>>>
>>> - Option 1 - Voicemail for Missed Clock In/Out: Shawntel, Chandani,
>>> 2 Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis
>>> - Option 2 - Voicemail for Calgary Sick for Shift: Shawntel,
>>> Chandani, 2 Employee Desk Phones, Chuck, Luna, Jamie, Brian, Dennis
>>> - Option 3 - 888-333-6609
>>> - Option 4 - Calgary Main Line
>>>
>>> *Current Vancouver 8x8 IVR*
>>> Office Hours: M-F 9A-5P
>>>
>>> - Option 1 - New Business / Intake: Carolina, Sharon, Cathy G, Cathy
>>> F
>>> - Option 2 - Existing Client: Carolina, Sharon, Cathy G, Cathy F
>>> - Option 3 - Caregivers: Doris, Rancy, Anna, Elizabeth
>>> - Option 4 - Recruitment: Anna, Elizabeth
>>> - Option 5 - Company Directory
>>> - Option 6 - All Others: Doris, Rancy
>>> - Option 9 - Repeat Menu
>>>
>>> After Hours: Same Menu with all Options forwarding to Answering Service
>>> - 866-798-1780
>>>
>>>
>>>
>>>
>>> On Thu, Aug 25, 2022 at 7:48 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Hi Isabelle,
>>>>
>>>> Can you please confirm who is in the Ring Group for intakes in both the
>>>> Winnipeg / Calgary and Vancouver 8x8s?
>>>>
>>>> Thanks
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>> (514) 591-9387
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>