Caregiver Issue - Wilma Anderson

Hello,

We had a situation in the Columbus office transpire on 10/4/24 where an
accusation was made from an outside hospice nurse against one of our
caregivers.

The hospice nurse came in to complete an assessment to see if the client,
Bob Meeder, qualified for services. After conducting this assessment the
nurse reported to her director that the caregiver was dressed
inappropriately and you could see her breasts and vagina and thought that
the client should have STI testing done since he had been getting recurrent
UTI's.

After speaking to Ashley, whom the information was reported to at hospice.
She said that she had not reported this information to the family yet, she
wanted to loop us in first. I called the POC for Bob Meeder but was unable
to get in contact with them. I asked our CSM Brooke to call the family as
well, thinking that they may answer a familiar number.

I called Wilma and advised that I would need her to come into the office on
Monday morning to speak with her regarding her attire at work, I did not
want to get into specifics over the phone. I also let her know that we may
need to take her off of her scheduled shifts this weekend, depending on
what the family wanted.

After hanging up with Wilma, I received a call from Brooke advising that
she spoke with one of Bob Meeder's daughter's and was advised not to remove
Wilma from the schedule. She said that she would let Wilma know and then
call  Ashley from Hospice, I let Brooke know that she did not need to
contact Ashley as I had already spoken to her.

On Sunday 10/6/24 I received a text from Brooke, forwarding me a text from
Wilma stating that the nurse accused her of statutory rape,she had been in
contact with a lawyer and would be suing for defamation.

On Wednesday 10/9/24 Wilma came into the office to speak with me. She
brought the dress that she said that she was wearing. She started to cry
saying that she felt embarrassed by the questions she was asked by Brooke,
that she would not have sex with Mr. Meeder and if the family would not
have believed her then she would be in jail. I explained to her that
everything was hearsay and that neither the family nor us believe that she
was inappropriate with the client. She then asked for the hospice company's
information and the reporting information, I advised her that I could not
give her that.

On Monday 10/14/24 Wilma called me and said that she had spoken to her
lawyer and if I don't provide contact information for the nurse then we are
protecting her and not our workers. I let her know that her attorney would
need to contact our legal team but I was unable to provide her with
anyone's contact info. She was not happy and said that she would make sure
that people knew how we treat our employees, and then hung up on me.

I had made Tim aware of the situation as it was transpiring and was advised
to get HR and legal involved since Wilma seems to be escalating.

Attached are witness statements from conversations had.

Please let me know if there is anything else needed on my part.

Thanks,

*Alysce Craig | Columbus General Manager*
Email: alysce.craig@thekey.com <emily.swackhamer@thekey.com>
M: (220) 262-1580 O: (614) 481-8888
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