--000000000000da787306128a35cd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable So=E2=80=A6=E2=80=A6 from what I can gather from this email. Billing is cha= rge our CDHC clients (well at least this one) the CDHC match rate instead of their actual rate set in clear care. I would question how many of our clients pay above rate are actually not. Please let me know if I am misunderstanding this. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 ---------- Forwarded message --------- From: Marc Atkinson Date: Thu, Feb 29, 2024 at 12:05=E2=80=AFPM Subject: Fwd: 151254 Sue McMaster CDHC - Question CDHC Billing & Dispute of Invoice 703418 - [#681534] To: Hi Shawntel, Please see below for the information that our Invoicing manager Kristy provided to us. It seems that not only is the invoice that Sue is questioning valid in regards to payment responsiblity on her end, it also looks like we have an additional 79.70 hours that we need to bill to Sue as well. 50.7 hours have been incorrectly billed to the CDHC that need to be moved to Sue, and we still need to invoice the remaining 29 hours from 2/26-2/28 (this doesn't even include 2/29, which need to be billed as well. It's safe to assume these hours will also need to be billed to Sue). Please let us know how you wish to proceed from here. These shifts are her responsibility. Thank you! On Tue, 27 Feb at 6:19 PM , Shawntel Sousa wrote: Hi, I have let Sue know. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Tue, Feb 27, 2024 at 4:05=E2=80=AFPM Marc Atkinson = wrote: > Hi Shawntel, > > I placed this latest invoice into dispute in Versapay, so we will not > process payment on it until this gets resolved. If you could let Sue know > of this, that would be appreciated. > > Thanks! > > On Tue, 27 Feb at 2:03 PM , Shawntel Sousa > wrote: > HI, > > Yes, it does look wrong, it looks like they changed the rate of the CDHC > to Sue instead of CDHC. Can you please ensure that she does not get charg= ed > until this is sorted. > *Thank you,* > *Shawntel Sousa, LPN* > Client Success Manager > > Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: > 778-279-3634 > *TheKey.ca * > > [image: TheKey] > > > > On Tue, Feb 27, 2024 at 11:54=E2=80=AFAM Marc Atkinson wrote: > >> Hi Shawntel, >> >> =E2=80=8BAttached is the latest invoice we billed to Sue, which it seems= she is >> disputing. I feel we need to look into the billing. We billed some of th= e >> same shifts to both Sue and the CDHC. This just doesn't look right to me= . >> =E2=80=8B >> We will look into this and get back to you both. >> >> >> >> > 681534:611100 --000000000000da787306128a35cd Content-Type: text/html; charset="UTF-8"