Thanks for sharing. I meet with him tomorrow and will address this issue.
*From:* Timothy Thomas <tt@thekey.com>
*Sent:* Thursday, December 1, 2022 9:49 AM
*To:* Gary Scott <gscott@thekey.com>
*Subject:* Ali Malik
Hi Gary,
Attached you will find an example of a communication between Ali Malik (our
billing specialist) and a client in Toronto. I believe Sandra raised
concerns about his casual approach to billing disputes. In my opinion this
is an unacceptable way to speak to a client. This client refuses to deal
with him again.
I'm happy to speak with him if you prefer.
Thanks
Tim
--
*Tim Thomas*
Head of Canada Division
*Please note my email has changed:*
tt@TheKey.com <Tim.Thomas@TheKey.com>
(514) 591-9387
*TheKey.com <https://www.thekey.com/>*
[image: TheKey] <https://www.thekey.com/>