--000000000000fedbb00625bc66b8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I made no changes in 8x8. Are we sure it=E2=80=99s not due to Gabrielle=E2= =80=99s Salesforce changes? On Wed, Oct 30, 2024 at 9:03=E2=80=AFPM Timothy Thomas wrot= e: > Hi Mark, > > It looks like the changes were implemented tonight. The call centre was > calling the new ring groups. > > I've added our on-call managers to the new ring groups so we're covered > for tonight but we need to adjust tomorrow. Lets grab a quick call when > you're free. > > Thanks > > On Wed, Oct 30, 2024 at 4:38=E2=80=AFPM Timothy Thomas wr= ote: > >> Thanks Mark! >> >> On Wed, Oct 30, 2024 at 4:25=E2=80=AFPM Mark Warner >> wrote: >> >>> Diane / Tim - >>> Thanks for the call today. Hopefully, we have this all ironed out. >>> >>> The following On-Call ring group changes will occur during business >>> hours on Monday 11/4 so that the new On-Call functionality begins opera= ting >>> at Closing time on Monday. Please let me know if I'm off on anything. >>> >>> *Chicago* >>> *Direct # for Call Center staff to call for escalations : 773-743-4337* >>> *On-Call Ring Group members* >>> Diane Mockenhaupt >>> Michelle Lemus >>> Nancy Hopkins >>> Malin Maleegrai >>> Jinniefer Castillo >>> >>> *Midwest : KC, SL, Milwaukee, MIchigan, Columbus* >>> *Direct # for Call Center staff to call for escalations : 816-427-0106* >>> *On-Call Ring Group members* >>> Abby Cnossen >>> Renae Moller >>> Julianna Brown >>> Holli Bower >>> Thivyah Malanar >>> Lluvia Pinela-Quinones >>> Pat Echols >>> Ashley Alford >>> Carrie Cleland >>> Ali Mchargue >>> Karla Hodge >>> >>> Thanks! >>> >>> *Mark Warner* >>> VoIP Network Administrator >>> Contact IT Support 8am-9pm EST @ (888) 838-1955 >>> itsupport@thekey.com >>> >> --000000000000fedbb00625bc66b8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I made no changes in 8x8. Are we sure it=E2=80=99s not du= e to Gabrielle=E2=80=99s Salesforce changes? On Wed, Oct 30, 2024 at 9:= 03=E2=80=AFPM Timothy Thomas < tt@thekey= .com > wrote: Hi Mark, It looks like the changes were implemente= d tonight. The call centre was calling the new ring groups.=C2=A0 I've added our on-call managers to the new ring groups = so we're covered for tonight but we need to adjust tomorrow. Lets grab = a quick call when you're free. Thanks On = Wed, Oct 30, 2024 at 4:38=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Thanks Mark! O= n Wed, Oct 30, 2024 at 4:25=E2=80=AFPM Mark Warner < mark.warner@thekey.com > wrot= e: Diane / Tim - Thanks for the call today.=C2=A0 Hopefully= , we have this all ironed out. The following On-Ca= ll ring group changes will occur during business hours on Monday 11/4 so th= at the new On-Call functionality begins operating at Closing time on Monday= .=C2=A0 Please let me know if I'm off on anything. = Chicago Direct # for Call Center staff to call for= escalations : 7