Just for two envelopes!!! One for my mom and one for my dad. On Oct 10, 2023, at 3:29 PM, Tracy Bibeau <tracybibeau@gmail.com> wrote: Well apparently when you are palliative it’s renewed every three months. But now he’s off palliative. So hope it goes smoothly. <IMG_2231.jpeg> On Oct 10, 2023, at 9:19 AM, Timothy Thomas <tt@thekey.com> wrote: Hi Tracy, What does that mean exactly? Is your credit on hold? Please let me know when you submit your next timeslip, until then we will remove the credit from your account and play catch up once things get straightened out. We have advanced Mark 60 hours for the period of September 10th to 23rd. Thank you Tim On Fri, Oct 6, 2023 at 8:36 PM Tracy Bibeau < tracybibeau@gmail.com > wrote: I did let the social worker. Know. And she says. Palliative gets renewed every 3 months. Which I just found out when they were coming in. On Oct 6, 2023, at 6:52 PM, Timothy Thomas < tt@thekey.com > wrote: If they don’t arrive in time then there is an issue with the set up of the accounts. Please advise your social worker. FYI you can also make a copy of the form, update the payment periods and send it in. This way you don’t have to wait for the government copy. On Fri, Oct 6, 2023 at 6:43 PM Tracy Bibeau < tracybibeau@gmail.com > wrote: Also to let you know as soon as mark tells us he has recieved the letter we pick it up and fill it out the same day. Delays are not with me but the gouvernement. On Oct 6, 2023, at 6:40 PM, Timothy Thomas < tt@thekey.com > wrote: Well that presents a problem. We will issue mark an advance. Please try and sort this out asap. Thank you Tim On Fri, Oct 6, 2023 at 6:15 PM Tracy Bibeau < tracybibeau@gmail.com > wrote: I have not recieved any in a while. On Oct 6, 2023, at 2:55 PM, Timothy Thomas < tt@thekey.com > wrote: Good afternoon Tracy, Mark did not receive his deposit as planned today. Did you submit the time sheet for Roy, for the period of September 10th to the 23rd? Thank you Tim On Mon, Sep 25, 2023 at 10:24 AM Tracy Bibeau < tracybibeau@gmail.com > wrote: Y’a we didn’t receive it in the mail. I’ll contact Vera On Sep 25, 2023, at 10:06 AM, Timothy Thomas < tt@thekey.com > wrote: @Sumira Suthesan could you please send Kerry a Statement (in the desired format), for the client Roy and Beatrice Gillings Thank you, Tim On Mon, Sep 25, 2023 at 9:53 AM < gillings@marinesteanne.com > wrote: Goodmorning, I have asked several times for an up to date statement including credits as we pay on an installment basis. Please send one asap. Regards Kerry Gillings From: Timothy Thomas < tt@thekey.com > Sent: Monday, September 25, 2023 9:38 AM To: Tracy Bibeau < tracybibeau@gmail.com >; Kerry Gillings < gillings@marinesteanne.com > Cc: Maria Licoudis < mlicoudis@thekey.com >; Joey Taylor < joey.taylor@thekey.com > Subject: Re: Hours being submitted Good morning Tracy, Firstly my condolences for the loss of your Mother. I'm sorry to trouble you in this difficult time, but I just spoke with Mark this morning and he did not receive his pay for the 60 hours related to Roy's CLSC portion for the period of August 27th to September 9th. I spoke to the CLSC and they claim to have not received the time sheet. If you could let me know that would be greatly appreciated. If needed we will issue Mark an advance until this is resolved. Best regards, Tim On Thu, Sep 21, 2023 at 10:50 AM Maria Licoudis < mlicoudis@thekey.com > wrote: Thank you Maria Licoudis RN Client Success Manager 514-907-5065 TheKey.ca <img border="0" width="176" height="59" style="width: 1.8333in; height: 0.6166in;" id="m_-2786522886446910909m_-6194829876140319076m_8011589381194062846m_-1591189066571943203m_-3653945623037681242Picture_x0020_1" alt="Image removed by sender. TheK