Hi All!
Just following up on this. Would adding the "Partner Rate Exception" tag
into the logic be an option?
I am concerned as it will appear that they are not following the SLA unless
you have an understanding of their business and this contract.
Open for suggestions and thoughts.
Best,
On Fri, Mar 22, 2024 at 7:48 AM Audra Williams <audraw@thekey.com> wrote:
> Hi Sarah and Julia!
>
> I wanted to reach out to see if you could offer insight and your brains on
> how we could pull a subset of clients off of the in person assessment
> dashboard reporting.
>
> In Vancouver we have a government contract in place with Vancouver Coastal
> Health (VCH). This does not require an assessment. Tim has noted that his
> percentage is being dragged down primarily due to this.
>
> What would be an easy solution, if any, to pull the VCH clients out of
> this reporting?
>
> Thank you!
>
> --
> Audra Williams
> Director, Divisional Operations
> (425) 757-7027
> TheKey.com <https://www.thekey.com/>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>
Audra Williams
Director, Divisional Operations
(425) 757-7027
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>