--00000000000054b37b05e288c34c Content-Type: text/plain; charset="UTF-8" Hello Isabelle and Timothy, It occurred to me today that if caregivers/clients/families/facilities are calling for someone from finance, particularly Ali or Irin, how would we transfer them via 8x8? I wasn't sure if there was an interim solution since neither of them are setup on 8x8 currently. With Ali, for example, people would call the main office (416-855-2333) and then we would transfer to ext#321. I tried this today but it did not go through, and lost the caller. @Ali Malik and @Irin Eva (cc'd here) were past Mavencare employees, and do not need to be added to the call flow like HCA TO for on-call, leads or recruitment related calls. Nonetheless, if they both can be added as users so that we can transfer calls internally, this would makes things more functional and customer-friendly. If there's anything you need from my end to move this forward, please let me know your thoughts on this. Thanks in advance for your help. Kindest regards, Taneshia Taneshia Persaud, RPN, GCP General Manager Home Care Assistance (HCA) & Mavencare Toronto 416-855-2333 --00000000000054b37b05e288c34c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Isabelle and Timothy,=C2= =A0 It occurr= ed to me today that if caregivers/clients/families/facilities are calling f= or someone from finance, particularly Ali or Irin, how would we transfer th= em via 8x8? I wasn't sure if there was an interim solution since neithe= r of them are setup on 8x8 currently. With Ali, for example, people would c= all the main office (416-855-2333) and then we would transfer to ext#321. I= tried this today but it did not go=C2=A0through, and lost the caller.=C2= =A0 @Ali Malik =C2= =A0 and @Irin Eva = =C2=A0(cc'd here) were past Mavencare employees, and do not need to be = added to the call flow like HCA TO for on-call, leads or recruitment relate= d calls. Nonetheless, if they both can be added as users so that we can tra= nsfer calls internally, this would makes things more functional and custome= r-friendly.=C2=A0 = If there's anything you need = from my end to move this forward,=C2=A0please let me know your=C2=A0thought= s on this.=C2=A0 Thanks in advance for your help. Kin= dest regards, Taneshia Taneshia = Persaud, RPN, GCP General Manager Home Care Assistance (HCA) & M= avencare Toronto 416-855-2333 --00000000000054b37b05e288c34c--