--0000000000004efaee060e10685e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I processed PAD yesterday as Vashon told me I still had to process them - I had asked the group in an email, and that was the response I received yesterday. Chuck On Wed, Jan 3, 2024 at 1:17=E2=80=AFPM Timothy Thomas wrote= : > Chuck you're not processing PADs anymore right? > > On Wed, Jan 3, 2024 at 3:12=E2=80=AFPM Chuck Terlesky > wrote: > >> Please take a look at the list of concerns about billing in Calgary. >> Please feel free to contact Shawntel Sousa or myself if you have any >> questions. >> >> Regards, >> Chuck >> >> >> ---------- Forwarded message --------- >> From: Shawntel Sousa >> Date: Wed, Jan 3, 2024 at 12:36=E2=80=AFPM >> Subject: Billing Concerns >> To: Timothy Thomas , Chuck Terlesky >> >> >> Hi Both, >> >> I figured I would quickly write an email to update on all the >> billing concerns as the amount of emails and different people involved i= s >> getting hard to keep track of and frustrating. >> >> I have sent off a few emails today about certain situations but there is >> more. >> >> 1. *Ray/Mary Albo CDHC *- Gerald was emailing me telling me the >> client is behind on payments and they were looking to take action and >> suspend services - a different thread between the client and Michalle >> Hudgin was going on and the client has paid but something is going on= - >> client email all payment information to us, client is very frustrated= and >> will not add hours to their schedule due to the billing concerns they= have >> had since TheKey took over. She indicated that they refuse to add hou= rs >> unless there is a better process. >> 2. *Margarete Otto - *Daughter Lisa is ++ frustrated as she has >> received multiple communication from multiple people. They >> initially received an email letting them know that they have been add= ed to >> auto pay and that their bank account information was added to Versa p= ay. >> They were very upset to get this because the bank indicates that they= bank >> with Scotia bank but they do not, they bank with RBC and they thought= this >> was a scam. Cathy Saari in billing replied to the email that myself = and >> the daughter sent informing them of the incorrect bank and questionin= g why >> they received these notices - Cathy did not address the incorrect ban= k >> information and confirmed that the information for clients was being = added >> to Versa Pay being why she received the email about auto pay. Lisa th= em got >> an email from Michelle Hudgins indicated the payment was declined bec= ause >> the ACH (?? what is that - daughter does not know and neither do I) n= umber >> was wrong - daughter is extremely mad that this is the notice she got= since >> we told them last week the information must be incorrect but the daug= hter >> also confirmed that the payment was processed yesterday (Chuck did yo= u >> process this PAD) If so then they tried to process it throug