--0000000000005a9a5a0623958617 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, I will look into it. And for some reason, I did not see Tim's approval for the schedule change (Sorry, TIm.) On Thu, Oct 3, 2024 at 11:47=E2=80=AFAM Gabrielle Wolfe = wrote: > @Mark Warner can you look into and reply to > Timothy's last question about 7:30am while you're waiting for approval? > > Thanks! > > GW > > Gabrielle Wolfe > > * Head of Contact Center* > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Thu, Oct 3, 2024 at 9:38=E2=80=AFAM Mark Warner wrote: > >> Hi Gabrielle, >> I have not seen an approval to change the Open Hours start time from >> 8:30am to 9am (30 minutes later, M-F.) Is this the change you're referr= ing >> to? >> >> Thanks! >> >> On Thu, Oct 3, 2024 at 11:18=E2=80=AFAM Gabrielle Wolfe >> wrote: >> >>> Hi Mark, can you double check and confirm these changes have been made >>> in 8x8. >>> >>> The offices in the midwest are: >>> Chicago >>> Minneapolis >>> Milwaukee >>> St Louis >>> Kansas >>> Michigan >>> Columbus OH >>> >>> Thanks! >>> >>> GW >>> >>> >>> Gabrielle Wolfe >>> >>> * Head of Contact Center* >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Tue, Oct 1, 2024 at 12:55=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Thanks Mark. Emily seems to believe the calls stopped forwarding at >>>> 7:30am CT which is when they received the on-call report from the call >>>> center. You can confirm that didn't happen? >>>> >>>> On Tue, Oct 1, 2024 at 12:01=E2=80=AFPM Mark Warner >>>> wrote: >>>> >>>>> Using STL as an example, I see that the normal OPEN hours are >>>>> currently set to 8:30am - 5:00pm US/Central time. All hours outside = of >>>>> those, calls will go to the Call Center center. Are we considering >>>>> changing these hours to 9:00am - 5:00pm US/Central until they come of= f of >>>>> Call Center after hours support? This change would extend on-call su= pport >>>>> from the Call Center for an additional 30 minutes M-F mornings until = 9:00am >>>>> US/Central. >>>>> >>>>> Am I following this correctly? >>>>> >>>>> On Tue, Oct 1, 2024 at 10:22=E2=80=AFAM Gabrielle Wolfe >>>>> wrote: >>>>> >>>>>> For the last 3 days of this week before you guys come off after >>>>>> hours? >>>>>> >>>>>> +Audra Williams who would have to approve any >>>>>> change to the phone routing, and +Mark Warner >>>>>> who can make the change if approved and >>>>>> once he has specifics. >>>>>> >>>>>> Thanks! >>>>>> >>>>>> GW >>>>>> >>>>>> Gabrielle Wolfe >>>>>> >>>>>> * Head of Contact Center* >>>>>> gwolfe@thekey.com >>>>>> +1-360-502-3020 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> On Tue, Oct 1, 2024 at 6:07=E2=80=AFAM Timothy Thomas wrote: >>>>>> >>>>>>> Hi Gabrielle, >>>>>>> >>>>>>> See Emily's email below, point #2... >>>>>>> >>>>>>> Are we able to keep on-call active until 9am CT? >>>>>>> >>>>>>> ---------- Forwarded message -------