This is a multipart message in MIME format. ------=_NextPart_000_02D6_01DA9034.1158EAB0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_02D7_01DA9034.1158EAB0" ------=_NextPart_001_02D7_01DA9034.1158EAB0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John,=20 =20 I can meet with you. Please send me an invite.=20 =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: John Andrew Hawkins =20 Sent: Tuesday, April 16, 2024 7:14 PM To: stephanie.fuston@thekey.com Cc: kristy.poyner@thekey.com; terrence.vetter@thekey.com; tt@thekey.com; = michelle.kenaga@thekey.com; laszlo.kovacs@thekey.com; = stephanie.fuston@thekey.com; afreeman@thekey.com; gabe@thekey.com; = jhawkins@thekey.com; it@thekey.com Subject: Re: BILLING SHOWSTOPPER $159,682.15 - [#768073] =20 Hi Stephanie,=20 =20 Who would be able to do a remote session with me. I can't guarantee that = I can fix it but I'd be happy to take a look. =20 Thanks,=20 =20 John Andrew Hawkins =20 =20 =20 On Tue, 16 Apr at 7:57 PM , TheKey Support > wrote:=20 No changes have been made to any of the Canada ClearCare users with = regards to the user cleanup we started last week. You can submit a = ticket with WellSky support via clearcare.support@wellsky.com = =20 Be sure to include the URL for = Montreal(https://montreal.clearcareonline.ca/) =20 =20 Amy Freeman Head of Product (650)722-8247 =20 =20 =20 On Tue, Apr 16, 2024 at 4:18=E2=80=AFPM > wrote: Looping in Amy Freeman here as well to potentially assist.=20 =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com =20 =20 =20 From: michelle.kenaga@thekey.com = >=20 Sent: Tuesday, April 16, 2024 4:17 PM To: 'John Andrew Hawkins' >; stephanie.fuston@thekey.com = ; tt@thekey.com = =20 Cc: kristy.poyner@thekey.com ; = terrence.vetter@thekey.com ; = laszlo.kovacs@thekey.com =20 Subject: RE: BILLING SHOWSTOPPER $159,682.15 - [#768073]=20 =20 Hi John,=20 =20 The last time this computer was restarted was today, the team remotes = into a computer to access montreal quickbooks.=20 =20 We received this error within quick books-When we click on contact = application support it takes us to clearcare.=20 =20 = =20 =20 = =20 =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com=20 =20 =20 From: John Andrew Hawkins >=20 Sent: Tuesday, April 16, 2024 4:13 PM To: stephanie.fuston@thekey.com =20 Cc: kristy.poyner@thekey.com ; = terrence.vetter@thekey.com ; = tt@thekey.com ; michelle.kenaga@thekey.com = ; laszlo.kovacs@thekey.com = =20 Subject: Re: BILLING SHOWSTOPPER $159,682.15 - [#768073]=20 =20 Hi Stephanie,=20 =20 When was the last time updates were performed on Windows and QuickBooks? = When was the last time that this computer was restarted? =20 Thanks,=20 =20 John Andrew Hawkins =20 =20 =20 On Tue, 16 Apr at 7:09 PM , TheKey Support