----==_mimepart_6206869e4a49a_2422af58aaa1c3433667752 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi All,=C2=A0 Tim I have adjusted the permissions in your and Maria's= account to fix those problems highlighted, but please let me know if thi= s resolves the issues on your end =E2=80=8BCheryl, I have added Tayl= or to access the ap report so she should now be able to view it within th= e ap so please have her try and login. If this fails then please have her= clear her cache, cookies, and history and then try again. Please reach o= ut if there are any issues Thanks,=C2=A0 Lucas Hynes = = On Fri, 11 Feb at 10:00 AM , Timothy Thomas = wrote: Lucas, sorry to bombard you with emails but = my CCM in Montreal Maria Licoudis=C2=A0mlicoudis@homecareassistance.com i= s receiving the error=C2=A0message "=C2=A0speak to the administrator" whe= n trying to access office reports.=C2=A0 = Thanks! = Tim = = = = On Fri, Feb 11, 2022 at 9:50 AM Timothy Thomas wrote: = = = Hi Lucas, = My team in Montreal now has access to the CCM Incentive data, but I don'= t. I have cleared cache etc and no luck. Please let me know. = = Thanks! = Tim = = = On Thu, Feb 10, 2022 at 5:15 PM Lucas Hynes wrote: = = = = = Hi All, = =E2=80=8B = = Chuck, I am looking into this issue now and though I currently do not ha= ve a fix, it is something I am actively looking into. = =E2=80=8B = = Tim, those CCM's have been added, please have them try and login to the = ap, if this fails,=C2=A0please have them try and clear their cookies, cac= he, and history, and then try to have them login again. = If this fails please reach back out and ill look into it. = = =E2=80=8B = = = Carolina and others looking for permissions, please also include the job = title and location of the people so I can give the appropriate permission= s=C2=A0 = = = Thanks,=C2=A0 = = Lucas Hynes = = = = = = On Thu, 10 Feb at 4:31 PM , Carolina Orosa wrote: Please add on my end: 1. Shiella Brocal - s= brocal@homecareassistance.com = = Thank you. = = = = On Thu, Feb 10, 2022 at 1:29 PM Timothy Thomas wrote: = = = Hi Lucas, = Please add these users to the CCM Incentive report in the analytics port= al = = Maria Licoudis - CCM in Montreal - mlicoudis@homecareassistance.com = Stephanie Demers - CCM in Montreal - sdemers@homecareassistance.com = Dominique Jacobs - CCM in Montreal - djacobs@homecareassistance.com = Christina Leo - CCM in Montreal - cleo@homecareassistance.com = = For the rest of Canada, can you please send Lucas the list of CCM's you = would like included on the CCM incentive. = = Thank you = = = On Tue, Feb 8, 2022 at 1:22 PM Lucas Hynes wrote: = = = = = Hi=C2=A0Chuck,=C2=A0 = = I was able to go through and look at the profiles of the CCMs you listed= . It looks like they all have the correct permissions so the problem coul= d be local to their machines. Please have them try and clear their cookie= s, cache, and history, and then try to login again. If this fails please = reac