Canada 8x8 to Zoom Kick Off Call

Hello All,

We are excited to announce that you will
be transitioning from 8x8 to Zoom Phone. You will be receiving an email
from *no-reply@zoom.us <no-reply@zoom.us>* with your *temporary
**number.* We will be reaching out and scheduling a call with your
region in
the coming weeks.

This transition is an important step in our company-wide transition to a
more unified and streamlined communication
platform. Your existing 8x8 direct user
and office main phone numbers will be moved to Zoom Phone upon port
completion (porting is when we move one line from one carrier to another).

*Key Details for the Transition:*

   -

   *Kick Off Call: *We will be scheduling a kickoff call with your
   region(s) to go over basic Zoom functionality, transitional steps, and to
   answer any questions you may all have regarding Zoom.
   -

   *Temporary Number:* A temporary Zoom phone number will be assigned
   to you upon the creation of your account. *Please do not share this
   temporary number*, as it will be *disconnected and replaced* by
your permanent 8x8 number
   on *port* *completion*. After our kickoff call, we will also email on a
   per office basis with your* temporary office number* and *temporary
   direct number*. The temporary office number will be a 1 to 1 setup of
   your current office's call routing settings. Please test and reply back to
   that email with any issues you encounter.
   -

   *Soft Forward Period:* Soft forwarding involves forwarding your current
   office line and direct 8x8 phone number to your *temporary zoom office*
    and *temporary* *zoom phone number*. During the soft forward, we ask
   that you use Zoom Phone exclusively in place of 8x8.
   -

   *Software Installation:* Zoom Phone, like 8x8, has both desktop and
   mobile applications. These will be automatically installed on your devices
   where possible. Once you see the application on your work laptop and
   cell phone, please try logging in. We have included detailed instructions
   on how to login on the documents attached to this email. If you do not see
   the Zoom Phone application on your devices within 2 days from this email,
   please submit a service request to itsupport@thekey.com or call (888)
   838-1955 for assistance with the installation.

*Training and Resources:*

To ensure a smooth transition, we have prepared the 2 training resources
below. We highly recommend you review these as soon as possible to
familiarize yourself with the Zoom Phone interface and features.

*Instructions for the use of Zoom here: * Getting Started with Zoom Phone
<https://support.zoom.com/hc/en/getting-started-with-phone?id=zoom_phone_guide>
 (Note:  TheKey standard for meetings is still Google
Meet.  Zoom Meetings will not be implemented)

*Zoom offered free training here :*  Zoom Phone User Training
<https://events.zoom.us/ev/ApLd5RdqXwd93Cf5G9_w5JCDOEsLfrxLooWgtIk7jc38Y77wWYnX~AjJKbtORVUxgQ7mSBODfGeKNxmDCUDsCkcWTjBQoA6RVb6e8E3wpt6tlEg>

If you have any questions, please feel free to contact IT Support.

Thanks,

-- 
Gabriel La
Head of IT Operations
it@thekey.com <https://brand.thekey.com/esg/it@thekey.com>
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com <https://www.thekey.com/>
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