Re: Follow-Up on Your Home Care Inquiry

Thanks man !!

Christopher Reese

Director of Inside Sales | TheKey

Mobile: 602.402.2255

<http://www.thekey.com>



On Fri, Jul 11, 2025 at 12:35 PM Timothy Thomas <tt@thekey.com> wrote:

> July 25th. We met with Cheryl today and presented the offer.
>
> On Fri, Jul 11, 2025 at 3:31 PM Christopher Reese <
> christopher.reese@thekey.com> wrote:
>
>> Hey Tim,
>>
>> Since she is a backfill, recruiting is asking for a term date for
>> Cheryl.  Do you have that or who should we talk to?
>>
>> Chris
>>
>> Christopher Reese
>>
>> Director of Inside Sales | TheKey
>>
>> Mobile: 602.402.2255
>>
>> <http://www.thekey.com>
>>
>>
>>
>> On Fri, Jul 11, 2025 at 12:18 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Thanks. Still no response to date. This is super frustrating.
>>>
>>> Where are we at with Cheryl's potential replacement Anne Murphy?
>>>
>>> On Fri, Jul 11, 2025 at 1:03 PM Cristal Munoz <cmunoz@thekey.com> wrote:
>>>
>>>> Hi Tim,
>>>> Absolutely. This is surprising and super disappointing. Chris and I
>>>> connected on this earlier today. I will provide the feedback to Desiree so
>>>> she understands this is unacceptable. Thanks and so sorry this is the
>>>> experience you had with our team.
>>>>
>>>> Best,
>>>> Cristal
>>>>
>>>> On Fri, Jul 11, 2025 at 9:40 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Hi Cristal,
>>>>>
>>>>> I submitted a webform under a fake email account to see how it would
>>>>> be handled. Desiree was quick to answer initially however I responded
>>>>> asking for pricing. It's been nearly 24 hours without a response. We need
>>>>> to be far more responsive than this with webleads if we're to win the
>>>>> business.
>>>>>
>>>>> Please review with Desiree.
>>>>> Thanks
>>>>> Tim
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Jessie Daniel <up4anything80@gmail.com>
>>>>> Date: Thu, Jul 10, 2025 at 8:50 PM
>>>>> Subject: Fwd: Follow-Up on Your Home Care Inquiry
>>>>> To: tt@thekey.com <tt@thekey.com>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Jessie Daniel <up4anything80@gmail.com>
>>>>> Date: Thu, Jul 10, 2025 at 10:19 AM
>>>>> Subject: Re: Follow-Up on Your Home Care Inquiry
>>>>> To: Desiree A. <desiree.aranjo@thekey.com>
>>>>>
>>>>>
>>>>> Hi Desiree,
>>>>>
>>>>> We're looking for a caregiver for a few visits a week for my mom. She
>>>>> lives in North York. We're thinking maybe half days to help with breakfast
>>>>> and her day to day needs.
>>>>>
>>>>> What would that cost on a weekly basis?
>>>>> Thanks
>>>>>
>>>>> On Wed, Jul 9, 2025 at 3:12 PM Desiree A. <desiree.aranjo@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Good afternoon Jessie,
>>>>>>
>>>>>> Thank you for reaching out to us regarding home care services for
>>>>>> your mother.
>>>>>>
>>>>>> Is there a good time to connect over the phone to better understand
>>>>>> your mother's care needs, so I can guide you on how we can support you and
>>>>>> mom.
>>>>>>
>>>>>> Please feel free to reply to this email or let us know a convenient
>>>>>> time and number to reach you.
>>>>>>
>>>>>> We look forward to hearing from you!
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind regards,
>>>>>>
>>>>>>
>>>>>> *Desiree Aranjo*
>>>>>>
>>>>>> Regional Intake Manager
>>>>>>
>>>>>> O. 647-370-7374
>>>>>>
>>>>>>
>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>> Sincerely,
>>>>
>>>> Cristal Munoz
>>>>
>>>> Inside Sales Manager
>>>>
>>>> cmunoz@thekey.com
>>>>
>>>> TheKey.com <https://www.thekey.com/>
>>>>
>>>>