Hi Joey and Tim,
Please work with IT Support on. As Phil mentioned, Joey's email may be
getting blocked and that's why he's not getting the emails.
I also reached out to make sure mrus@thekey.com is on the distro list as
well.
Should Jon be added to all of these, Tim? I see that he's not on the
original list here
<https://docs.google.com/spreadsheets/d/1pRWL0cinuiPmgrbTFMK-jCFy3g9DXU8F-PJdqYNOsBg/edit#gid=0>.
Can someone please check with Veronique Ree to make sure she received the
Winnipeg form?
Sincerely,
On Wed, Jul 12, 2023 at 11:03 AM Joey Taylor <joey.taylor@thekey.com> wrote:
> Hey Alexa,
>
> I responded to the only one I got for the caregiver inquiry form.
>
> Thanks,
>
> On Wed, Jul 12, 2023 at 1:57 PM Alexa Graziani <agraziani@thekey.com>
> wrote:
>
>> Hi Joey and Jon,
>>
>> Please confirm if you received the 2nd set of caregiver job inquiry forms
>> I submitted last night (an update should have come to you via the disto
>> email). If not, I will connect you with Phil Chanda for additional rounds
>> of testing to make sure you are receiving all the caregiver inquiry forms.
>>
>> Sincerely,
>>
>> On Tue, Jul 11, 2023 at 4:49 PM Alexa Graziani <agraziani@thekey.com>
>> wrote:
>>
>>> Client all looks good (I just forgot to put 2 next to the 2nd one).
>>>
>>> I submitted the caregiver form at the same time as those, around 7pm EST.
>>>
>>> I just submitted test emails to both the Winnipeg and Montreal distro
>>> lists to make sure they are working. I also placed another test cg
>>> recruitment form on the https://e.homecareassistancemontreal.ca/ page,
>>> which you should get notified of through the new distribution list.
>>>
>>> I also placed a new test on the Winnipeg site to make sure that one is
>>> going to the Winnipeg team from:
>>> https://www.homecareassistancewinnipeg.ca/apply/
>>>
>>> Sincerely,
>>>
>>> On Tue, Jul 11, 2023 at 4:35 PM Joey Taylor <joey.taylor@thekey.com>
>>> wrote:
>>>
>>>> Hey Alexa,
>>>>
>>>> I received 3 client inquiry forms (test, test 1, and test 3). Not sure
>>>> if there was a test 2 that was missed?
>>>> For the caregiver inquiry form, I received one from a caregiver named
>>>> Abidemi Balogun at 5:55 PM. Nothing after that.
>>>>
>>>> Hope this helps,
>>>>
>>>>
>>>> On Tue, Jul 11, 2023 at 7:01 PM Alexa Graziani <agraziani@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Joey and Jon,
>>>>>
>>>>> I just put in a few new test forms for Montreal. When you have a
>>>>> chance, can you please confirm you received 1 caregiver recruitment form
>>>>> and 3 care inquiry forms? (I did multiple care forms to make sure they are
>>>>> working correctly on different pages of the site).
>>>>>
>>>>> Thanks,
>>>>>
>>>>> On Fri, Jun 30, 2023 at 10:47 AM Alexa Graziani <agraziani@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Happy early Canada Day! I hope you enjoy the weekend! Sorry to bother
>>>>>> you on the day off but thank you so much for confirming that you got them!
>>>>>>
>>>>>> Much appreciated,
>>>>>>
>>>>>> On Fri, Jun 30, 2023 at 10:41 AM Joey Taylor <joey.taylor@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hey Alexa,
>>>>>>>
>>>>>>> It's a holiday in Canada so the majority of operations staff is off
>>>>>>> today and Monday. Luckily, I am around today but am helping out with the
>>>>>>> on-call. I will let you know if I receive them.
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> On Fri, Jun 30, 2023 at 1:36 PM Alexa Graziani <agraziani@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Joey and Jon,
>>>>>>>>
>>>>>>>> I see Tim's OOO today, but I'm hoping you're around to help me make
>>>>>>>> sure the forms still work since the change was implemented EOD yesterday.
>>>>>>>>
>>>>>>>> I am going to place test contact us and job inquiry forms on both
>>>>>>>> the Winnipeg and Montreal sites. Please let me know if you receive them.
>>>>>>>>
>>>>>>>> Sincerely,
>>>>>>>>
>>>>>>>> On Tue, Jun 27, 2023 at 9:40 AM Alexa Graziani <
>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Thank you!
>>>>>>>>>
>>>>>>>>> On Tue, Jun 27, 2023 at 6:19 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Alexa,
>>>>>>>>>>
>>>>>>>>>> Sounds good. I'm adding @Jon Eckrich <jon.eckrich@thekey.com> who
>>>>>>>>>> oversees recruitment so that he's in the loop.
>>>>>>>>>>
>>>>>>>>>> Clear to proceed,
>>>>>>>>>> Thanks
>>>>>>>>>>
>>>>>>>>>> On Fri, Jun 23, 2023 at 12:23 PM Alexa Graziani <
>>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Tim,
>>>>>>>>>>>
>>>>>>>>>>> After reviewing the functionality on all websites, we will only
>>>>>>>>>>> need to make this change for Winnipeg and Montreal because those are the
>>>>>>>>>>> only locations that have the form on the actual website. The other website
>>>>>>>>>>> all push applicants to a chat or to Clearcare.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> To confirm, this change means:
>>>>>>>>>>>
>>>>>>>>>>> 1) We would be only having form tracking for clients forms and
>>>>>>>>>>> remove career application form tracking in CallRail
>>>>>>>>>>> *Montreal *contact us:
>>>>>>>>>>> https://www.homecareassistancemontreal.ca/contact.html
>>>>>>>>>>> *Winnipeg *contact us:
>>>>>>>>>>> https://www.homecareassistancewinnipeg.ca/contact-us-2/
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 2) We route leads for:
>>>>>>>>>>>
>>>>>>>>>>> *Montreal* to montreal-recruitment@thekey.com on this form
>>>>>>>>>>> https://e.homecareassistancemontreal.ca/
>>>>>>>>>>>
>>>>>>>>>>> *Winnipeg* to winnipeg-recruitment@thekey.com on this form
>>>>>>>>>>> https://www.homecareassistancewinnipeg.ca/caregiver-application/
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Have you informed both teams about the change? Once you confirm
>>>>>>>>>>> they are prepared for it, I will let the web dev team know they are
>>>>>>>>>>> approved to implement the changes.
>>>>>>>>>>>
>>>>>>>>>>> Sincerely,
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jun 22, 2023 at 6:01 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Got it, thanks Alexa
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Jun 21, 2023 at 7:24 PM Alexa Graziani <
>>>>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks for confirming the list is correct.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Tim - these have been set up and you're on the other thread.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, Jun 7, 2023 at 5:13 PM Alexa Graziani <
>>>>>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Joey,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> You can actually fill out a whole list of people! That will
>>>>>>>>>>>>>> end up being a distribution email so that everyone gets it.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Adding Tim and setting up time for next week.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Fri, Jun 2, 2023 at 9:14 AM Joey Taylor <
>>>>>>>>>>>>>> joey.taylor@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hey Alexa,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I have filled out the forms and attached the specific
>>>>>>>>>>>>>>> individuals who are responsible for those departments. I would like to
>>>>>>>>>>>>>>> discuss having a back-up as well in case someone is on vacation!
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Jun 1, 2023 at 7:50 PM Alexa Graziani <
>>>>>>>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Can do! I'm OOO for tomorrow and much of next week. So if
>>>>>>>>>>>>>>>> you can fill out this document by EOD Tuesday, I can set up a time to go
>>>>>>>>>>>>>>>> over next steps the following week.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Jun 1, 2023 at 12:07 PM Joey Taylor <
>>>>>>>>>>>>>>>> joey.taylor@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hey Alexa and Megan,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> My team is going through the calls from last week (the
>>>>>>>>>>>>>>>>> ones in red), I will get a report shortly on why certain ones were not
>>>>>>>>>>>>>>>>> entered!!
>>>>>>>>>>>>>>>>> This change works for me, would we be able to set up a
>>>>>>>>>>>>>>>>> quick meeting beforehand just to make sure I understand everything
>>>>>>>>>>>>>>>>> completely?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, Jun 1, 2023 at 1:56 PM Alexa Graziani <
>>>>>>>>>>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Joey,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> In order to better optimize our paid advertising, we will
>>>>>>>>>>>>>>>>>> need to make a change to the forms in Callail.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> The change means we will no longer be tracking the job
>>>>>>>>>>>>>>>>>> submissions in callrail and just track the contact us form. That way, we
>>>>>>>>>>>>>>>>>> are only optimizing off of contact us submissions in Google Ads.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> This means the recruiting team would not get notified in
>>>>>>>>>>>>>>>>>> Callrail. Instead, they would get a notification email from the website.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> The next steps would be to work with you to iron out who
>>>>>>>>>>>>>>>>>> would need to receive each email in this document.
>>>>>>>>>>>>>>>>>> <https://docs.google.com/spreadsheets/d/1pRWL0cinuiPmgrbTFMK-jCFy3g9DXU8F-PJdqYNOsBg/edit#gid=0>
>>>>>>>>>>>>>>>>>> Then we would get final approval on the process change from Angie and work
>>>>>>>>>>>>>>>>>> with Tech to make the changes.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Does this change work for you? Happy to set up a call to
>>>>>>>>>>>>>>>>>> talk it through if it's easier.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Sincerely,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>> Alexa Graziani
>>>>>>>>>>>>>>>>>> Senior Marketing Manager - Consumer Growth
>>>>>>>>>>>>>>