--000000000000435da9062f374352 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, I don't fully understand the discrepancy between Tableau and Wellsky. However, due to technical issues, I want Cleveland to keep their January billed hours key. Thanks Steve ------------------------------ Steve Sudberry General Manager/Partner ssudberry@thekey.com (513) 227-8521 TheKey.com [image: TheKey] On Wed, Feb 26, 2025 at 2:45=E2=80=AFPM Timothy Thomas wrot= e: > For couples care clients, it is standard billing practice to combine the > care and generate only one set of billable hours. Therefore, we are unabl= e > to separate these hours into two individual client records with duplicate > hours. > > On Wed, Feb 26, 2025 at 1:04=E2=80=AFPM Julie Sminchak > wrote: > >> Michael is being charged 34.00 an hour at this time and Sandra is being >> charged 7.00 a hour for a couple care. >> We were charging just Michael 41.00 a hour which included Sandra. We >> didn=E2=80=99t know we had to charge Sandra separately because billing t= old us when >> we started this we had to bill it to just Michael. >> Thank you >> Julie Sminchak >> >> >> *Julie Sminchak, LPN**General Manager/**Client Care Manager * >> *@ The Key* >> 5350 Transportation Blvd Ste.19 >> >> Garfield Hts, OH 44125 >> >> *Email*: Julie.sminchak@thekey.com >> *Cell*: 440-752-6270 >> *Office Number:* 440-332-0170 >> >> *Please leave a review for us on both Facebook and Google! * >> https://www.facebook.com/TheKeyCleveland >> Click here >> * for >> Google review* >> >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Feb 26, 2025 at 1:50=E2=80=AFPM Julie Sminchak >> wrote: >> >>> No one caregiver. But 2 clients, a husband and wife. >>> >>> >>> >>> *Julie Sminchak, LPN**General Manager/**Client Care Manager * >>> *@ The Key* >>> 5350 Transportation Blvd Ste.19 >>> >>> Garfield Hts, OH 44125 >>> >>> *Email*: Julie.sminchak@thekey.com >>> *Cell*: 440-752-6270 >>> *Office Number:* 440-332-0170 >>> >>> *Please leave a review for us on both Facebook and Google! * >>> https://www.facebook.com/TheKeyCleveland >>> Click here >>> * for >>> Google review* >>> >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Wed, Feb 26, 2025 at 1:44=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Are you using two caregivers? >>>> >>>> On Wed, Feb 26, 2025 at 12:36=E2=80=AFPM Julie Sminchak >>> julie.sminchak@thekey.com> wrote: >>>> >>>>> The issue is that Sandra has been a client but her couple care rate >>>>> was of 7.00 an hour was added into her husbands rate. We were told to= add >>>>> the 7.00 an hour to the husbands hourly rate. So, it appears if we ar= e not >>>>> providing services to her, but we where. It is just that her husbands= rate >>>>> was increased by the 7.00 an hour . >>>>> How can we fix this because we provided the service. >>>>> Thank you >>>>> J