--000000000000b037b6060280bb6e Content-Type: multipart/alternative; boundary="000000000000b037b5060280bb6d" --000000000000b037b5060280bb6d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, For Betty Acheson it started as a Silver Sherpa case which they paid for then when that ended UG reached out for care to continue, I believe I have that communication I will have to look For Mato I should also have that however neither will state they are the Payors. Lam Hong was another one we cared for from UG for years until his passing and he was on service before I started and UG was the payor there too Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] On Wed, Aug 9, 2023 at 1:20=E2=80=AFPM Timothy Thomas wrote= : > Allison, do we have their written acknowledgement on these cases? > > On Wed, Aug 9, 2023 at 1:06=E2=80=AFPM Allison Brennan > wrote: > >> No, we have have an umbrella contract with the Schlegel properties and >> when they reach out for services staffing or 1:1 such as Valentina, they >> are in acknowledgement that they are the payors. >> >> Mato Andric >> Betty Acheson are two other examples of this same situation >> >> Hope it helps! >> >> Take Care >> >> >> Allison Brennan >> >> *Client Success Manager* >> >> >> *Office: 519-954-2111* >> >> *Direct Line: 437-216-2865* >> >> *Fax: 519-489-1370* >> >> TheKey.ca >> >> [image: TheKey] >> >> >> On Wed, Aug 9, 2023 at 12:52=E2=80=AFPM wrote: >> >>> Good Morning >>> >>> >>> >>> Playing catch up here, forgive me if I missed something. Is it accurate >>> to say we are providing services without a written agreement from the p= arty >>> responsible for paying the invoices? >>> >>> >>> >>> >>> >>> Kind regards- >>> >>> >>> >>> Elizabeth Clark >>> >>> *Director, CI & Transformation* >>> >>> *Long Term Care Insurance, Onboarding* >>> >>> *TheKey* >>> >>> Office|Cell : 619-822-4855 >>> >>> eclark@thekey.com >>> >>> >>> >>> *TheKey.com * >>> >>> >>> >>> [image: TheKey] >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> *From:* Ali Malik >>> *Sent:* Tuesday, August 8, 2023 10:03 AM >>> *To:* Taylor Cleland >>> *Cc:* Allison Brennan ; Timothy Thomas >> tt@thekey.com>; Sumira Suthesan ; Gerard >>> Draetta ; Michelle Hudgins >> michelle.hudgins@thekey.com> >>> *Subject:* Re: Unknown Valentina >>> >>> >>> >>> @Sumira Suthesan Please get the contact >>> info for The Village of University Gates LTC and provide it to Michelle >>> >>> >>> >>> @Michelle Hudgins Please call them and >>> find out if they are going to be paying us for this invoice >>> >>> >>> >>> Going forward guys before starting care we need to ensure that the >>> correct documents have been uploaded to file and any information regard= ing >>> billing. >>> >>> >>> >>> thank you, >>> >>> >>> >>> >>> >>> >>> >>> On Tue, Aug 8, 2023 at 12:56=E2=80=AFPM Taylor Cleland >>> wrote: >>> >>> Hi, >>> >>> >>> >>> All communicat