--000000000000c8fc50060f8d4fba Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, We have a letter that we use for all our new clients (and existing) that outlines Versapay and what to expect. This letter is sent out with our paperwork and our clients know to call us with any questions about either the contract or payment details. Does this help? Cheryl On Mon, Jan 22, 2024 at 2:29=E2=80=AFPM Timothy Thomas wrot= e: > adding @Cheryl Cartwright to this email. > > On Mon, Jan 22, 2024 at 1:05=E2=80=AFPM Marc Atkinson wrote: > >> Hi Poulami, >> >> Since last June, Billing has been performing a Finance Welcome Call Audi= t >> for new clients. Based on the New Client Audit report that PSG distribut= es, >> we put together a report every Monday of new clients who have been added >> into our billing system. We review these clients' accounts to determine = the >> accuracy of the account setup, contract paperwork (CCA and PAF), client >> contacts, billing rate(s), etc. If all of this information is accurate w= ith >> no discrepancies, we then request from the client's CSM to initiate a ca= ll >> to the client's Payer/POC or the client him/herself (if the client is >> his/her own POC) to discuss and t o verify all of this information with >> them We need to ensure that the client is aware of the billing rate(s), = how >> we invoice, when we invoice, how to use Versapay, etc. We also confirm w= ith >> the client the contacts at the local office for operational purposes, so >> they are aware. If there discrepancies (such as a missing CCA/PAF, an >> incorrect billing rate, or any incorrect information), we let your offic= e >> know of the discrepancy so we can resolve the issue. >> >> Beginning this week, we have added Toronto to this audit. Your office, a= t >> this time, has the ability to opt out of Billing proceeding with a welco= me >> call to any client, if for some reason your office does not want us to m= ake >> the call. >> >> For new client Simone Granger ( >> https://torontohca.clearcareonline.ca/clients/1000000000061984/), please >> let us know if we can proceed with the welcome call to the client's son/= POC >> Thierry Granger. >> >> Thanks! >> >> On Mon, 22 Jan at 12:58 PM , 155140 Simone Granger > thierry.granger@tevacanada.com> wrote: >> FIN Welcome Call. >> >> >> 638594:611100 >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --000000000000c8fc50060f8d4fba Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, We have a letter that w= e use for all our new clients (and existing) that outlines Versapay and wha= t to expect. This letter is sent out with our paperwork and our clients kno= w to call us with any=C2=A0questions about either the contract or payment d= etails.=C2=A0 Does this help? Cheryl=C2=A0 On Mon, Jan 22, 2024 at 2:29=E2=80=AFPM Ti