--00000000000063c3ca05e8403d51 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Mike Pham we would like to get legal help with the below, FYI. Ali=E2=80=94please add details to this sheet. https://docs.google.com/spreadsheets/d/17YZLmFdtV-tN_TPW6iYOOrclGICL0Jd6/ed= it?usp=3Dsharing&ouid=3D104520417114043320047&rtpof=3Dtrue&sd=3Dtrue *From:* Sandra Daoust *Sent:* Friday, September 9, 2022 9:39 AM *To:* Gary Scott ; Ali Malik ; Cheryl Cartwright ; Timothy Thomas *Subject:* Fwd: Client: Steven Baker** 64k due Hi Gary, Please see the email below. We have a client from HCA Toronto with a large balance outstanding. Ali has been trying to find a solution but is not getting replies back from the client. @Ali Malik ple= ase feel free to weigh in. He is going to try again today, but what are the next steps in trying to collect this outstanding amount if he is unsuccessful at connecting with the client contact? Thanks Sandra *Sandra Daoust * *Gestionnaire des finances/Finance Manager - Canada* Tel: 514.907.5065 | Fax: 514.221.4265 sdaoust@homecareassistance.com | Homecareassistancemontreal.ca ---------- Forwarded message --------- From: *Timothy Thomas* Date: Thu, Sep 8, 2022 at 2:48 PM Subject: Re: Client: Steven Baker** 64k due To: Ali Malik Cc: Cheryl Cartwright , Sandra Daoust Hi Ali, Thanks for bringing this to my attention. In the future we need to cut service after 30 days. @Sandra Daoust could you bring this to Brian's attention...I presume they have a process for collections. Tim On Thu, Sep 8, 2022 at 1:56 PM Ali Malik wrote: Good Afternoon Tim, We had a client in the past who we had to cancel services because we did not receive payment for 3 consecutive months. We followed up many times with the client . I had called multiple times and sent multiple emails. He had messaged Cheryl and apologized for the delay , he had personal issues he was dealing with. Currently we have a huge balance of 64k that we need to collect payment for. I'm going to keep trying to get ahold of carelead James Baker in regards to setting up a plan to get this balance paid off, but what do you think we should do in the event the client is ghosting us? Do we get a lawyer involved? I know some collection lawyers will want a percentage of the collected money after transferring. I want to try some more to get ahold of the client, maybe we can figure out a payment plan , that is what I'm hoping, but that's if the client responds to my emails and phone calls = . thank you, --=20 *Ali Malik* Manager - Financial Operations --=20 *Tim Thomas* Head of Canada Division *Please note my email has changed:* tt@TheKey.com (514) 591-9387 *TheKey.com * [image: TheKey] --00000000000063c3ca05e8403d51 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable <a id=3D"OWAAMCAC1