--000000000000920daf05e9a0356b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! We received the detractor alert below. Per our conversation, sending off to you first to determine and pull in key stakeholders for pre-call planning. Please let me know if you have any questions. Thank you, On Sun, Sep 25, 2022 at 7:10 AM Medallia wrote: > Client Name: Eileen Newell > > CC ID: 1000000000040415 > > Primary Contact: Ligia Araujo > > PC Contact Info: ligiaa@westdaleproperties.com / +4163020922 > > Survey Delivery: Email > > > Division: Canada Business Unit: Toronto Tenure: Less Than 4 Weeks Actual > Customer Segment: Elephant Stated Customer Segment: Survey: SOC Survey 1 > Main Score: 4 Comments: I have heard from almost all the caregivers worki= ng > for me that they are unable to reach anyone when they try to phone in for > help or text anyone. I=E2=80=99m not sure if this is a transition issue b= ut if > something were to happen with a client, how will they be able to ask for > assistance if no-one is available? This is a bit concerning to me and qui= te > frankly gives me some anxiety. Please click here to see the full survey > response and learn more about the client: > https://hca.medallia.com/hca/respInvForm.do?surveyid=3D143558 > --000000000000920daf05e9a0356b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! We received the detractor a= lert below. Per our conversation, sending off to you first to determine and= pull in key stakeholders=C2=A0for pre-call planning. Please let me know if= you have any questions.=C2=A0 Thank you, On = Sun, Sep 25, 2022 at 7:10 AM Medallia < noreply@app.medallia.com > wrote: Client Name: Eileen Newell CC I= D: 1000000000040415 Primary Contact: Ligia Araujo PC Contact I= nfo: lig= iaa@westdaleproperties.com / +4163020922 Survey Delivery: Email = Division: Canada Business Unit: Toronto Tenure: Less Tha= n 4 Weeks Actual Customer Segment: Elephant Stated Customer Segment: Sur= vey: SOC Survey 1 Main Score: 4 Comments: I have heard from almost all the = caregivers working for me that they are unable to reach anyone when they tr= y to phone in for help or text anyone. I=E2=80=99m not sure if this is a tr= ansition issue but if something were to happen with a client, how will they= be able to ask for assistance if no-one is available? This is a bit concer= ning to me and quite frankly gives me some anxiety. Please click here to s= ee the full survey response and learn more about the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D143558 --000000000000920daf05e9a0356b--