--000000000000bacde106056b55ad Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Leadership team, There are no comments on the survey but want to bring to attention, the client completed their first survey in September rating 7 neutral and recent survey rating 5. It appears the caregiver matching may be an area of concern and I know your teams are already on it. If service can help in any way, please let me know. Thank you On Mon, Sep 11, 2023 at 9:12=E2=80=AFAM Medallia = wrote: > Client Name: Susan Ferguson > > CC ID: 1000000000056174 > > Primary Contact: #1 Trevor Mangion > > PC Contact Info: trevormangion@gmail.com / +6047100376 > > Survey Delivery: Email > > Division: Canada > > Business Unit: Toronto > > Tenure: Less Than 4 Weeks > > Actual Customer Segment: Elephant > > Stated Customer Segment: Elephant > > Survey: SOC Survey 2 > > Main Score: 5 > > Comments: > > Please click here to see the full survey response and learn more about th= e > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D293461 > --000000000000bacde106056b55ad Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Leadership team, = There are no comments on the survey but want to bring to attention, the cl= ient completed their first survey in September rating 7 neutral and recent = survey rating 5. It appears the caregiver matching may be an area of concer= n and I know your teams are already on it. If service can help in any way, = please let me know. Thank you On Mon, Sep 11, 2023 at 9:12=E2=80= =AFAM Medallia < noreply@app.medallia.com > wrote: Client Name: Susan Ferguson CC ID: 1= 000000000056174 Primary Contact: #1 Trevor Mangion PC Contact = Info: trevorma= ngion@gmail.com / +6047100376 Survey Delivery: Email =20 Division: Canada Business Unit: Toronto Tenure: Less T= han 4 Weeks Actual Customer Segment: Elephant Stated Customer= Segment: Elephant Survey: SOC Survey 2 Main Score: 5 Comments: Please click here to see the full survey response and learn more ab= out the client: https://hca.medallia.com/hca/respInvForm.d= o?surveyid=3D293461 --000000000000bacde106056b55ad--