--0000000000009ac005063233e071 Content-Type: text/plain; charset="UTF-8" Happy Monday General Managers! Today we are launching our Q2 Client Winback Campaign that will re-engage deactivated Tier 1 and 2 Clients from the past 2 years. This Campaign supports the growth of site billable hours and will recognize Team Members who excel in winning back Clients! Client Winback will have 3 rounds that will run 4/7 - 5/30 - Round 1: 4/7-4/18 Outreach to Tier 1 Clients deactivated in 2024 through March 2025 - Round 2: 4/21-5/2 Outreach to Tier 1 Clients deactivated in 2023 - Round 3: 5/5-5/30 Outreach to Tier 2 Clients deactivated in 2024 through March 2025 *Client Winback Detail * is here . You will find all of the details here along with talking points for these conversations and earning potential for winbacks. The CSM assigned to the deactivated client should be the team member who reaches out. If CSM is not available, GM should assign to another team member to complete. *Client Winback Tracker* is here . You will find your Region within this folder and each Region is broken out by site. Your tracker currently only contains ROUND !. Clients listed for your site are the clients who will need to be contacted between now and April 18th. Please be sure to document your activities in this workbook so that everyone receives proper credit and recognition. *DON'T DELAY and START TODAY! *Please do not hesitate to reach out with any questions or if you need additional detail. We will also review in our GM call this week when we are all together. Happy WINNING BACK! -- * Melissa Reyes * President of Client Services (916)743-0530 melissa.reyes@thekey.com TheKey.com [image: TheKey] --0000000000009ac005063233e071 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Happy Monday General Managers! Today we are launching= our Q2 Client Winback Campaign that will re-engage=C2=A0deactivated=C2=A0T= ier 1 and 2 Clients from the past 2 years. This Campaign supports the growt= h of site billable=C2=A0hours and will=C2=A0recognize Team Members who exce= l in winning back Clients! Client Winback will have 3 rounds that will run = 4/7 - 5/30 = Round 1: 4/7-4/18 Outreach to Tier 1 Clients deactivated in 2024 throug= h March 2025 Round 2: 4/21-5/2 Outreach to Tier 1 Clients deactivat= ed=C2=A0in 2023 Round 3: 5/5-5/30 Outreach to Tier 2 Clients deacti= vated=C2=A0in 2024 through March 2025 Client Winback Detail =C2=A0is=C2=A0 here . You will = find all of the details here along with talking points for these conversati= ons and earning potential for winbacks. The CSM assigned to the deactivated= =C2=A0client should be the team member who reaches out. If CSM is not avail= able, GM should assign to another team member to complete. Client Wi= nback Tracker is=C2=A0 here . You will