--0000000000005b030005f9b3fef5 Content-Type: multipart/alternative; boundary="0000000000005b02fe05f9b3fef4" --0000000000005b02fe05f9b3fef4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Genevieve, Let me start by apologizing for all the miscommunication and frustration. I am not sure if you received my voicemail last night but I had called to say as much and to see if I could help sort things out. Moving forward, I would be happy to be your point of contact for anything related to billing while Allison remains your contact for anything related to the actual care of your father and his care team. I just want to understand, is your versapay now set up for you or is there anything I can do to help? Best regards, Cheryl On Wed, Apr 19, 2023 at 11:12=E2=80=AFAM Coulombe, Genevieve wrote: > Hi Ali, > > > > With all due respect, I think it=E2=80=99s best that someone else represe= nts your > area when communicating with Sylvain and me. > > > > After all the emails, you seem incapable of understanding what we require= , > whether this is accidental or carelessness I don=E2=80=99t know. > > Do not insinuate that my brother and I are not on the same page because w= e > are and communicate on this topic =E2=80=93 too often actually. > > > > There is no email regarding Versa Pay in my Junk email folder. That is > another inaccurate statement. I received this email yesterday which had n= o > indication that it was meant to link me to a payment system judging by th= e > label on the button =E2=80=9CView Invoices=E2=80=9D. I got curious to see= what the invoice > was and clicked on it and to my surprise it lead me to Versa Pay. Again, > I=E2=80=99m trying to figure this out on my own. > > > > > > > > *From:* Ali Malik > *Sent:* Wednesday, April 19, 2023 8:58 AM > *To:* Coulombe, Genevieve > *Cc:* Sylvain Coulombe ; Cheryl Cartwright ccartwright@thekey.com>; Timothy Thomas ; Sumira Suthesan = sumira.suthesan@thekey.com>; Allison Brennan allison.brennan@homecareassistance.com> > *Subject:* Re: New system** Following up > > > > [EXTERNAL] > ------------------------------ > > Hey Genevieve, > > > > Great news! > > > > So going forward yourself and Sylvain will be paying the invoices through > the portal correct? > > > > My apologies, Sylvain and I had sent a few emails back and forth regardin= g > the ability to self pay, he wanted to cancel auto pay and use the new > system to pay yourselves. I had let him know that we will be offering thi= s > in coming weeks and will take this client off autopay once we do. > > > > Let me know if you have any questions! Also the initial versapay email > should have been sent to you a couple weeks back, ,maybe it went to your > junk folder. I went in yesterday and added Sylvain as well. > > > > thank you > > > > On Tue, Apr 18, 2023 at 4:37=E2=80=AFPM Coulombe, Genevieve Genevieve.Coulombe@cibc.com> wrote: > > Good news, just received the invitation to Versa Pay, thanks Ali fo