--0000000000000ae5cf05e21e5f93 Content-Type: text/plain; charset="UTF-8" Hi Taneshia, My understanding is we can't legally port over anything with the @mavencare email domain so that is going to be the main issue. They have allowed us to forward temporarily and then eventually it will stop so we need to execute an alternative plan for emails going there (ex. changing marketing/communications with appropriate parties to a new email address with @thekey instead. They've given us plenty of time to communicate this but unfortunately, they will give a hard shut down for us to use anything with the Mavencare name by the Q3/Q4 of this year. I will defer to Gabe about HIPAA compliance as I am not too sure about that. On Thu, Jun 23, 2022 at 4:07 AM Taneshia Persaud wrote: > Good morning Gabriel and Isabelle, > > Following up on this email, any updates? > > Also, I was wondering if TheKey's gmail to external > clients/caregivers/third parties is HIPAA compliant? The reason Mavencare > had us use HelpScout (over gmail) was because external emails were not > HIPAA compliant. If it's not, what's the best way to send clinical > information? > > Best, > > Taneshia > > On Mon, Jun 20, 2022 at 9:34 AM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Good morning Gabriel and Isabelle, >> >> Hope you had a great weekend. >> >> Seeing as the cut off date is Friday July 8th, I was wondering if there >> a way to port the email addresses below to mavencare@thekey.com somehow? >> >> Mavencare uses three additional email addresses that our past and current >> clients, caregivers and care leads use to communicate with us via HelpScout: >> >> - support@mavencare.com >> - customer-care@mavencare.com >> - hr@mavencare.com >> >> >> Note: these email addresses are shared with the other two geo's (NY & >> BOS). >> >> Kindest thanks, >> >> Taneshia >> >> >> >> >> ---------- Forwarded message --------- >> From: Pablo Hurtado >> Date: Mon, Jun 20, 2022 at 9:28 AM >> Subject: Re: Mavencare Email Migration & Forwarding Cut-off >> To: Audra Williams >> Cc: Isabelle La , Taneshia Persaud > taneshia.persaud@thekey.com>, Ryan Alexander > ryan.alexander@mavencare.com>, Gabriel La , >> John Hawkins >> >> >> Morning, >> >> Yes, I am fine with that date, I will confirm this date with the team as >> well. >> >> Thank you, >> >> On Fri, Jun 17, 2022 at 6:34 PM Audra Williams > audraw@homecareassistance.com> wrote: >> >>> I don't think this would cause any issues. Pablo, are you ok with this >>> date? >>> >>> On Fri, Jun 17, 2022 at 8:50 AM Isabelle La wrote: >>> >>>> Hi Audra, >>>> >>>> Just wanted to let you know that our IT Team has completed the Email >>>> Migration and we talked about the one month forwarding grace period so just >>>> an FYI that as of Friday, July 8th, Mavencare emails will no longer be >>>> forwarded to our users. >>>> >>>> Audra - do you have any questions or issues with this? Just wanted to >>>> make sure this was acknowledged by you so you can flag if there