--00000000000050bf340620eea3d6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, Below you will find an email that can be distributed to your teams on or before September 3rd. Feel free to distribute as you see fit. Thank you all for the hard work this week! Hi Team, We=E2=80=99re excited to announce that starting September 3rd, our local of= fices will take over handling all client and caregiver calls during business hours. This shift is part of our ongoing effort to strengthen connections and enhance service for our clients and caregivers. What to Expect: - Call Routing: Calls will be directed to the local office in two ring groups: - Option 2: Calls from existing clients - Option 3: Calls from caregivers - Missed Calls: If a call is missed, it will be directed to a voicemail box. An email will be sent to everyone in the ring group notifying you o= f the missed call. Please note that missed calls will be automatically deleted from the voicemail box after the email is sent. Tips for a Smooth Transition: - 8x8 Setup: Make sure your phones are active on the 8x8 system and your status is set to "Available." - Response Time: Aim to answer calls within 3 rings. - Email Follow-Up: Respond promptly to the emails regarding missed calls that you can action. HERE is is is the Standard Operating Procedure (SOP) to guide you through the new process: If you have any questions or need assistance when we go live on Tuesday, please don=E2=80=99t hesitate to reach out to Audra or Tiffany. Tiffany Silton Director, Division Operations * Please note my email has changed: * tsilton@thekey.com (760) 889-2188 TheKey.com [image: TheKey] --00000000000050bf340620eea3d6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, =C2=A0 Below you will find an email that = can be distributed to your teams on or before September 3rd.=C2=A0 =C2=A0Fe= el free to distribute as you see fit. Thank you all for the hard = work this week! Hi Team, We=E2=80=99re excited to announce that starting Septemb= er 3rd, our local offices will take over handling all client and caregiver = calls during business hours. This shift is part of our ongoing effort to st= rengthen connections and enhance service for our clients and caregivers. What to Expect: Call Routing: Calls will be directed to the