Re: New Email Support Inquiry from Tim Thomas (Priority)

Hi Tim,

This error appea= rs when you have an optin that is Paused in your
account; it's nothing= to be overly concerned about (it won't break
anything, it's really mo= re of a notice to let you know that something
failed to load that was= embedded on your site).

I see you have multiple split-tests config= ured in your account and all
of the split test optins are paused; thes= e are likely the cause of the
message in the console. Please keep in m= ind that when a split-test
optin is paused, the Live optin will still= only load a fraction of the
page loads where it has permission; it wi= ll not load on 100% of
pageviews. If this is not the anticipated behav= ior you desire you can
resolve it by either making the split test opti= n live again, or by
permanently deleting it to cancel the split test.=

Thanks!

How would you rate the quality of my reply?
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Erica= Franz
Head of Customer Support
support@optinmonster.com

**Our= Standard Support Hours are 9am - 5pm EST, Monday through
Friday.= While we may respond to tickets outside of this support
window, that= is not the norm. Thank you for your patience and we’ll
respon= d to any additional questions you may have as soon as
possible.**
=

Links:
[1]
https://secure.helpscout.net/satisfaction/= 57858693/record/632577058/1/
[2]
https://secure.helpscout.net/satisf= action/57858693/record/632577058/2/
[3]
https://secure.helpscout.net= /satisfaction/57858693/record/632577058/3/

> On M= on, Aug 15, 2016 at 5:29 PM EDT, Tim Thomas <tt@homecareassistance.co= m> wrote:
>
> Hi Rahul,
>
> Yes the optin functions properl= y however in chrome's inspector i'm
> seeing
> an error #410.
>=
> Is this not a big deal?
>
> Thanks
> Tim[image: Inline imag= e 1]
>
>
>> On Mon, Aug 15, 2016 at 5:16 PM EDT, OptinMonster &l= t;support@optinmonster.com> wrote:
>>
>> Hi Tim,
>>
>> Thanks= for contacting us. :)
>>
>> Your optin seemed to come in fine for m= e in Chrome on Mac. See
>> attached.
>>
>> Please do two things fo= r me:
>>
>> * Clear out any site caching that you may have. This sho= uldn't be the
>> cause, but it'll help prevent false-positives.
>> *= Clear out your web browser's cookies and cache and test again. Try
>>= using Google Chrome [1]'s Incognito mode as this disables any web
>>= browser plugins you may have installed that could be interferring with=
>> the normal viewing experience.
>>
>> Thanks!
>>
>> Links:=
>> ------
>> [1] https://www.google.com/chrome/
>>
>> --
>> R= ahul Banker
>>
>> support@optinmonster.com
>>
>> **Our Standard= Support Hours areÂ