--0000000000001b6b7a06088c292c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable +Sarah Powers I'm not sure what you mean by spreadsheet, Tim. Was it a spreadsheet you provided to the SF team to upload your zips in SF? I'm assuming yes, @Sara= h Powers what would you guys have done with a spreadsheet that has only 3 characters for postal codes? Canada is missing at least h4w3b4, maybe others. GW Gabrielle Wolfe * Please note my email has changed: * gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Wed, Oct 25, 2023 at 8:15=E2=80=AFAM Timothy Thomas wrot= e: > Hi Gabrielle, > > Any update on this? I want to make sure we don't lose out on any leads. > > Thanks > > On Mon, Oct 23, 2023 at 11:39=E2=80=AFAM Timothy Thomas w= rote: > >> Hi Gabrielle, >> >> So the postal code for this caller was not fully captured in our >> spreadsheet. >> >> We did capture the first three digits H4W, which I thought was all that >> was required. If we need the full 6 digits then we will have to revisit = the >> spreadsheet. Let me know. >> >> Thanks, >> Tim >> >> On Sun, Oct 22, 2023 at 12:17=E2=80=AFPM Gabrielle Wolfe >> wrote: >> >>> No problem Tim! I also sent a note to Sarah and the SF team and CCed >>> you. I'm concerned we're not capturing all of the postal codes in SF f= or >>> Canada. Luckily my team escalates these to me, but even so it's not go= od >>> that it went into the closed ticket no office dead zone. I'll wait to = see >>> how Sarah and her team respond and set up a meeting with you and them n= ext >>> week if it doesn't look like we're making progress. The system shouldn= 't >>> block my team from getting valuable leads to your team. >>> >>> Thanks! >>> >>> GW >>> >>> Gabrielle Wolfe >>> * Please note my email has changed: * >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Sun, Oct 22, 2023 at 9:11=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> I spoke to him. We should have an assessment scheduled for tomorrow. >>>> Waiting for confirmation. >>>> >>>> Thanks Gabrielle. >>>> >>>> On Sun, Oct 22, 2023 at 11:43=E2=80=AFAM Gabrielle Wolfe >>>> wrote: >>>> >>>>> Looks like he called in a second time. >>>>> >>>>> >>>>> https://homecareassistance.lightning.force.com/lightning/r/Lead/00Q7V= 00001ujfWNUAY/view >>>>> >>>>> >>>>> Gabrielle Wolfe >>>>> * Please note my email has changed: * >>>>> gwolfe@thekey.com >>>>> +1-360-502-3020 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Sun, Oct 22, 2023 at 8:38=E2=80=AFAM Gabrielle Wolfe >>>>> wrote: >>>>> >>>>>> >>>>>> https://homecareassistance.lightning.force.com/lightning/r/Lead/00Q7= V00001ujfOPUAY/view >>>>>> >>>>>> Wanted to flag this urgent start 24x7 case to you, the zip code says >>>>>> you do not service the area, but since it's 24x7 I wanted to push it >>>>>> through to you guys just in case. The system automatically closed t= he lead >>>>>> and I was unable to reopen it, so I just reassigned it to your