[CallRail Support] Re: Consolidating Callrail Setups

From
CallRail Support <support@callrailsandbox.zendesk.com>
To
Alexa Graziani <agraziani@thekey.com>
CC
Louise Scanlan <louise@20eight.ca>, Phil Chanda <phil.chanda@thekey.com>, IT Support <itsupport@thekey.com>, Megan Heinen <mheinen@thekey.com>, Timothy Thomas <tt@thekey.com>
Date
Wed, 22 Mar 2023 21:14:10 +0000
Folder
INBOX
----==_mimepart_641b6fa2863f0_314a387747a3 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable "Hi , Your request (463316) has been updated. To add additional comments, reply= to this email. ---------------------------------------------- Daniel, Mar 22, 2023, 5:14 PM EDT Hello Alexa, Thanks for reaching back out! Each sub-company in CallRail has its own unique ID number attached to the= JavaScript snippet. If we transfer the entire sub-company, the JavaScrip= t snippet will remain the same so no changes will need to be made to the = website. Let me know if you have any other questions and I'll be happy to help! Thank you, Daniel Henderson If you have any questions in the future, remember our Support team is her= e to help! You can reach us at (888) 219-2787 by phone, or by chat at Cal= lRail.com. You can also ask the CallRail community here at support.callra= il.com/hc/en-us/community/topics ![](https://i.imgur.com/6197E0I.png) ---------------------------------------------- Alexa Graziani, Mar 22, 2023, 4:52 PM EDT Thank you, Daniel! When it comes to the code on the website, will that need to get updated o= nce we make this change? Sincerely, ---------------------------------------------- Daniel, Mar 22, 2023, 4:50 PM EDT Hello Alexa, Thank you for reaching out to CallRail Support. My name is Daniel and I w= ill be happy to assist you today! I'd be happy to help you with transferring your companies between account= s. In order to process this request, I will need the 9-digit account numb= ers of the gaining and losing accounts, the list of companies that you wo= uld like to be transferred, and administrator authorization from an admin= istrator of each account. Each company that is transferred will retain its associated call data. Pl= ease note that any tags applied will not be able to be transferred if you= are utilizing this feature. Let me know if you have any questions and I'll be happy to help! Thank you, Daniel Henderson If you have any questions in the future, remember our Support team is her= e to help! You can reach us at (888) 219-2787 by phone, or by chat at Cal= lRail.com. You can also ask the CallRail community here at support.callra= il.com/hc/en-us/community/topics ![](https://i.imgur.com/6197E0I.png) ---------------------------------------------- IT Support, Mar 22, 2023, 4:03 PM EDT Hi Alexa, Monitoring ticket for Callrail support response. Thanks, Mark Warner ---------------------------------------------- Alexa Graziani, Mar 22, 2023, 12:09 PM EDT Hi Callrail Support, I'd like to work with our IT team to consolidate a few Callrail setups. Our Montreal office is currently set up for call tracking in the SEM agen= cy's account 20/eight DIGITAL Inc. We'd like to port those companies into= our The Key account so that they can be part of our standard attribution= model. Is this something we can achieve? Is there any documentation on how to do= this? Sincerely, -- Alexa Graziani Senior Marketing Manager

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