--0000000000000dfb0e05e9bc0db6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Louise, I am really sorry about my team's lack of responsiveness on this issue. All of the payment information has been uploaded correctly. Please let me look into this for you today when I get to the office. I hope you are doing well. Kind regards, Dennis Fancy, BSP Care Solutions Manager *Please note my email has changed:* dfancy@thekey.com TheKey.com [image: TheKey] On Wed, Sep 28, 2022 at 7:26 AM wrote: > Hi Dennis > I=E2=80=99m wondering if you could help me with this. > I got an invoice for Sept 16. The amount is fine. I had understood that > an automatic withdrawal would be done for all payments. All the correct > info was given for this to happen. > No money has been withdrawn yet. I=E2=80=99ve emailed Brian Boxall at lea= st twice > about this - I=E2=80=99m not sure if he=E2=80=99s the right person to ask= . > Could you please look into this and let me know what=E2=80=99s what? > Thank you very much > Louise > 204-770-9049 > > Sent from my iPhone > > On Sep 8, 2022, at 9:05 AM, Dennis Fancy wrote: > > =EF=BB=BF > Hi Louise, > > Thank you for the detailed information. > > We will plan to start on Monday with the initial visit being 4-8pm. > > Have a great day! > > Dennis Fancy, BSP > Care Solutions Manager > *Please note my email has changed:* > dfancy@thekey.com > TheKey.com > [image: TheKey] > > > On Thu, Sep 8, 2022 at 6:37 AM Louise > wrote: > >> Hello Dennis, >> >> Yesterday I met with Rachid and Shar, a nurse here, as planned. >> >> We went through the same description of tasks I had sent you. >> Provide companionship and stimulation >> Help with supper, encouraging her to eat and drink >> Comfort care such as brushing teeth and partial, washing face, arms and >> hands, brushing hair >> Preparing mom for bedtime - bathroom, changing disposable underpants, >> cleaning all areas with dermatitis caused by incontinence ( mechanical >> lift). >> Removing hearing aids for nighttime and giving them to nursing station. >> Putting dirty clothes in laundry bag and lay out clothes for next day. >> Collaborate with nursing staff for any issues that come up during their >> shift with mom. >> >> The best shift for the health care aid is from 5 pm to 8 pm, Monday to >> Friday. >> >> For Monday September 12, I would like for the Home Care Assistance perso= n >> to work from 4pm to 8 pm for that day only. From 4 to 5 pm, your health >> care aid will get an orientation and I think that will play a big part i= n >> making this a success. Of course invoice us for the extra hour. She will >> meet with Shar, the evening nurse, at the first floor nursing station a= t 4 >> pm next Monday. >> >> The use of the mechanical lift, (it=E2=80=99s called a Sara lift, surel= y >> meaningful to you) was one point that needed to be clarified. >> Only residence staff can put mom in the Sara lift or take her off the >> lift. The Home Care Assistance h